Onsite IT Support Specialist

Publicis Groupe; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading global communications provider in Metro Manila is looking for a Technical Support Specialist. You'll be responsible for providing both remote and onsite IT support, managing incidents, and ensuring high-quality customer service. The ideal candidate has at least 2 years of technical support experience and is proficient in troubleshooting hardware and software issues. This full-time position requires you to work onsite 5 days a week from 8am to 5pm.

Qualifications

• Minimum 2 years of prior experience in Technical Support.
• Basic to intermediate knowledge of computer hardware fundamentals.
• Excellent customer service experience.
• Basic network knowledge and software troubleshooting skills.

Responsibilities

• Provide IT technical support to end users.
• Install and maintain local infrastructure.
• Troubleshoot and resolve IT incidents and service requests.
• Communicate effectively with agency users.
• Assist with Group initiatives and projects.

Skills

Technical Support Experience

Customer Service

Troubleshooting Skills

Communication Skills

Attention to Detail

Tools

ServiceNow

Jamf

LionHunt

File tracker

Job description

A leading global communications provider in Metro Manila is looking for a Technical Support Specialist. You'll be responsible for providing both remote and onsite IT support, managing incidents, and ensuring high-quality customer service. The ideal candidate has at least 2 years of technical support experience and is proficient in troubleshooting hardware and software issues. This full-time position requires you to work onsite 5 days a week from 8am to 5pm.