IT Support Engineer – End-User & QA

Strategic Networks, Inc.; Isabela; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Employee of the Month Award

Government mandated benefits

Health & wellness insurance

Job summary

An IT support company in the Philippines is seeking professionals for incident management and QA testing roles. You will provide comprehensive support, troubleshoot IT issues, and ensure product quality by conducting various testing activities. Candidates should have experience with different operating environments and a strong ability to analyze and resolve issues. This position offers an opportunity to work in a dynamic IT environment.

Qualifications

• Experience in managing incidents and support for end-user devices.
• Ability to apply solutions including on-site repair for remote users.
• Experience in QA testing, including manual and automated testing.

Responsibilities

• Provide incident and request management support to end users.
• Analyze user requests to recommend process improvements.
• Test current products and identify deficiencies based on business requirements.

Skills

Incident management

Windows & non-Windows environments

User support

QA testing

Strong communication

Time management

Job description

An IT support company in the Philippines is seeking professionals for incident management and QA testing roles. You will provide comprehensive support, troubleshoot IT issues, and ensure product quality by conducting various testing activities. Candidates should have experience with different operating environments and a strong ability to analyze and resolve issues. This position offers an opportunity to work in a dynamic IT environment.