Service Engineer - Mandaluyong

San Miguel Corporation; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading company in the Philippines seeks a technical support role responsible for both remote and onsite assistance with end-user PC hardware, software issues, and network management. The ideal candidate should have a diploma in computer technician courses, relevant certifications, and experience in customer support and hardware troubleshooting. This role offers an opportunity to work with various technologies and support a wide range of clients.

Qualifications

• At least 1 year of experience in supporting end-user technical concerns.
• Certification in CompTIA A+ or Certified Windows Professional is advantageous.

Responsibilities

• Provide remote and onsite support for end-user PC hardware and software.
• Manage network-related tasks and customer support.
• Handle inventory maintenance and monitoring.

Skills

Troubleshooting

Customer Support

Hardware installation and configuration

Software installation and configuration

Inventory Management

Basic cabling

Education

Diploma in Computer Technician and Systems Management or equivalent

Tools

MS Office

Various computer peripherals

Job description

Select how often (in days) to receive an alert:

(Expected outcomes or goals of the position)

• Remote and onsite support of end-user related PC hardware and software issues (deployment, installation, troubleshooting)
• Support other computing related concerns such as printers (including MFPs), scanners, modems, USB devices, projectors
• Perform network related tasks such as connectivity testing, network problem isolation, LAN cable wiring and termination (crimping), etc
• Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability.

Tasks, Duties & Responsibilities :

• PC, laptop and Mac devices
• Network (LAN)
• Inventory Management
• Customer Support
• Computer Related Peripherals Support

MINIMUM REQUIREMENT

• Education
  • (2 years) Diploma Courses: Computer Technician and Systems Management or equivalent

Certification (advantage but not required)

• Certified Windows Professional
• CompTIA A+
• Work Experience
  • At least one-year experience in supporting end user technical concerns
  • Relevant work experience (call center agent, PC support, computer technician, etc.)
• Skills and Experience
• PC, laptop and Mac devices
• Hardware assembly, installation and configuration
• Troubleshooting and repair, disassembly and problem isolation
• Software installation, configuration, upgrades, patching and troubleshooting
• Proficient in use of MS Office applications and email systems
• Network (LAN)
• Basic cabling, installation and configuration
• Troubleshooting, connectivity testing and problem isolation
• Inventory Management
• Maintain records (asset listing, license keeping and monitoring, etc)
• Monitor Asset (receiving, storage, deployment, repair and decommissioning/disposal)
• Supplier / vendor coordination
• Customer Support
• Provide onsite and/or telephone support to end-users
• Assist users on workstation related concerns (hardware and basic software)
• Troubleshoot workstation issues and escalate issues to proper technology group if needed
• Computer Related Peripherals Support
• Support for printer installation (including MFPs), networking, troubleshooting and repair.
• Support for the installation and troubleshooting of other computer related peripherals including their drivers such as (scanners, projectors, external hard disks, USB devices, etc.)

Job Segment: Engineer, Testing, Network, Call Center, Engineering, Technology, Customer Service