IT Field Support Specialist: User Tech, Remote & On-Site

Strategic Networks, Inc.; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology service provider in the Philippines is seeking a professional for IT support and incident management. The candidate will provide assistance for various end-user devices including desktops, laptops, printers, and more. Responsibilities include troubleshooting and resolving issues, monitoring equipment functionality, and ensuring timely updates in the ticketing system. Ideal candidates should have experience in both Windows and non-Windows environments, with a strong focus on user support and process compliance.

Qualifications

• Proficiency in desktop and laptop support and maintenance.
• Ability to supervise ticketing systems and ensure timely resolutions.
• Skill in analyzing and improving process compliance.

Responsibilities

• Provide support for end-user devices including desktops and laptops.
• Determine system reconfiguration needs and execute plans.
• Monitor and repair IT office equipment and software systems.

Skills

Incident management support

Experience in Windows & non-Windows environments

On-site repair skills

User support proficiency

System reconfiguration

Job description

A technology service provider in the Philippines is seeking a professional for IT support and incident management. The candidate will provide assistance for various end-user devices including desktops, laptops, printers, and more. Responsibilities include troubleshooting and resolving issues, monitoring equipment functionality, and ensuring timely updates in the ticketing system. Ideal candidates should have experience in both Windows and non-Windows environments, with a strong focus on user support and process compliance.