IT Support Specialist | Davao Site with 10,000 SIGN ON BONUS!

Connext Global Solutions Inc; Davao City; Remote; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Perfect Attendance Bonus

Life Insurance

HMO Insurance

Night Differential 25%

Work from Home

Sign-on Bonus

Job summary

Connext Global Solutions Inc in the Philippines is seeking an IT Support Specialist to provide technical assistance to end-users across multiple urgent care clinics and support offices in the United States. You will configure workstations, troubleshoot EMR systems, manage Active Directory, and assist with onboarding/offboarding.

The role offers work-from-home and a 10,000 sign-on bonus, with competitive compensation and HMO/Life insurance.

Qualifications

• Minimum of three (3) years of customer service experience.
• Minimum of one (1) year experience in IT support, IT helpdesk, or similar technical support role.
• Proficiency in workstation setup, software configuration, and system troubleshooting.

Responsibilities

• Modify configurations, utilities, and software default settings for local workstations.
• Provide effective troubleshooting and support for EMR systems.
• Document internal procedures and updates for IT processes.
• Assist with onboarding and offboarding of users, including account creation and termination.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of all equipment, software, and licenses via Asset Tracking.
• Respond to user queries professionally via phone, in-person, or ticketing systems.
• Perform active directory maintenance and manage user access.
• Complete mandatory compliance training and ensure IT operations align with company standards.
• Maintain friendly and professional relationships with employees, clients, and stakeholders.
• Promote a respectful, collaborative culture while adhering to company values.
• Comply with physical, cognitive, and environmental job requirements.

Skills

Customer service

IT support

Troubleshooting

Active Directory

EMR systems

Tools

Active Directory

EMR software

Job description

Req ID: 5146
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a IT Support Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

• Competitive compensation

• Perfect Attendance Bonus

• Life insurance

• HMO Insurance

• Great company culture

• 25% Night Differential

• Work from Home!

• 10,000 SIGN ON BONUS!
  

What is the job?

The IT Support Specialist is responsible in providing technical assistance to end-users across multiple urgent care clinics and support offices, ensuring smooth operation of IT systems.

Responsibilities

• Modify configurations, utilities, and software default settings for local workstations.
• Provide effective troubleshooting and support for EMR systems.
• Document internal procedures and updates for IT processes.
• Assist with onboarding and offboarding of users, including account creation and termination.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of all equipment, software, and licenses via Asset Tracking.
• Respond to user queries professionally via phone, in-person, or ticketing systems.
• Perform active directory maintenance and manage user access.
• Complete mandatory compliance training and ensure IT operations align with company standards.
• Maintain friendly and professional relationships with employees, clients, and stakeholders.
• Promote a respectful, collaborative culture while adhering to company values.
• Comply with physical, cognitive, and environmental job requirements.

Qualifications

• Minimum of three (3) years of customer service experience.
• Minimum of one (1) year experience in IT support, IT helpdesk, or similar technical support role.
• Proficiency in workstation setup, software configuration, and system troubleshooting.