Accounting CSR | Onsite - Davao (Night Shift)

Connext; Davao City; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Life and HMO Insurance Coverage

20 Leave Credits

Job summary

Connext Global Solutions in the Philippines seeks an Account Services Specialist 2 to support a US-based client, focusing on onboarding, invoicing, portal administration, and vendor registration. You will be the primary contact for account setup and ongoing operational support, coordinating with internal teams to ensure accurate invoicing and timely resolution of requests.

You will maintain customer data, assist with e-invoicing, and help improve onboarding workflows.

Qualifications

• High School Diploma required.
• 2+ years experience in customer support, invoicing, or account management.
• Experience with billing portals and e-invoicing is a plus.
• Strong written and verbal English communication.

Responsibilities

• Manage onboarding and account setup for new SFR customers.
• Maintain customer data in internal systems and portals.
• Support vendor registration and portal activation.
• Track onboarding progress and ensure documentation.
• Manage e-invoicing setup and maintenance across portals.
• Resolve invoice submissions, failed invoices and billing discrepancies.
• Collaborate with Credit & Collections on payment issues.
• Provide support and training to internal teams on SFR requirements.
• Maintain trackers and SOPs.
• Audit and reconcile accounts bi-weekly.
• Identify opportunities to improve onboarding and invoicing workflows.

Skills

Customer account support

Invoice troubleshooting

Portal administration

Cross-functional coordination

Attention to detail

Time management

English communication

Education

High School Diploma

Job description

At Connext Global Solutions, we’re not just about outsourcing — we’re about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and Finance. Now, we’re looking for a dedicated Account Services Specialist 2 to support our US-based client and grow with us!

Why Connext?

• Life and HMO Insurance Coverage
• 20 Leave Credits

Job Summary:

The Account Services Specialist 2 is responsible in supporting the onboarding, maintenance, and operational success of Single Family Rental (SFR) customers and management companies. This role serves as the primary point of contact for customer account setup, portal administration, electronic invoicing, vendor registration, customer support, and invoice issue resolution. The specialist works closely with Operations, Credit & Collections, Branch Management, National Accounts, and customers to ensure smooth account setup, accurate invoicing processes, and timely resolution of customer requirements

Job Description:

• Manage onboarding and account setup activities for new Single Family Rental customers, account managers, and estimators.
• Maintain customer account information within internal systems and third-party platforms.
• Support vendor registration, portal activation, and punchout implementation activities.
• Track onboarding progress and ensure required documentation is completed.
• Manage electronic invoicing (e-invoicing) setup and maintenance across customer portals.
• Research and resolve invoice submission failures, rejected invoices, and billing discrepancies.
• Submit invoices according to customer requirements and specifications.
• Collaborate with Credit & Collections teams regarding payment issues related to invoice submissions and portal activity.
• Serve as a point of contact for customer requirements, account updates, and operational inquiries.
• Maintain accurate records of SFR customers, portal requirements, and account documentation.
• Monitor customer communications and ensure compliance with customer-specific processes.
• Provide support and training to internal teams regarding SFR customer requirements.
• Maintain customer trackers and operational documentation.
• Create and maintain SOPs and training materials.
• Audit and reconcile accounts on a bi-weekly basis.
• Identify opportunities to improve onboarding and invoicing workflows.

Qualifications:

• Experience supporting customer accounts or operational workflows.
• Proven ability to manage high-volume transactions and documentation.
• Proven ability to troubleshoot invoice issues and resolve operational concerns.
• Proven ability to coordinate with multiple internal teams and external customers.
• Demonstrates strong time management skills with ability to meet deadlines.
• Demonstrates strong attention to detail and accuracy.
• Clear and coherent both written and verbal communication skills in English.

Screening Criteria:

• High School Diploma required.
• Minimum of two (2) years of experience in customer support, account management, invoicing, portal administration, or related fields.