Remote IT Support Specialist: EMR & End-User Expert

Connext Global Solutions Inc; Davao City; Remote; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Perfect Attendance Bonus

Life Insurance

HMO Insurance

Night Differential 25%

Work from Home

Sign-on Bonus

Job summary

Connext Global Solutions Inc in the Philippines is seeking an IT Support Specialist to provide technical assistance to end-users across multiple urgent care clinics and support offices in the United States. You will configure workstations, troubleshoot EMR systems, manage Active Directory, and assist with onboarding/offboarding.

The role offers work-from-home and a 10,000 sign-on bonus, with competitive compensation and HMO/Life insurance.

Qualifications

• Minimum of three (3) years of customer service experience.
• Minimum of one (1) year experience in IT support, IT helpdesk, or similar technical support role.
• Proficiency in workstation setup, software configuration, and system troubleshooting.

Responsibilities

• Modify configurations, utilities, and software default settings for local workstations.
• Provide effective troubleshooting and support for EMR systems.
• Document internal procedures and updates for IT processes.
• Assist with onboarding and offboarding of users, including account creation and termination.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of all equipment, software, and licenses via Asset Tracking.
• Respond to user queries professionally via phone, in-person, or ticketing systems.
• Perform active directory maintenance and manage user access.
• Complete mandatory compliance training and ensure IT operations align with company standards.
• Maintain friendly and professional relationships with employees, clients, and stakeholders.
• Promote a respectful, collaborative culture while adhering to company values.
• Comply with physical, cognitive, and environmental job requirements.

Skills

Customer service

IT support

Troubleshooting

Active Directory

EMR systems

Tools

Active Directory

EMR software

Job description

Connext Global Solutions Inc in the Philippines is seeking an IT Support Specialist to provide technical assistance to end-users across multiple urgent care clinics and support offices in the United States. You will configure workstations, troubleshoot EMR systems, manage Active Directory, and assist with onboarding/offboarding.

The role offers work-from-home and a 10,000 sign-on bonus, with competitive compensation and HMO/Life insurance.