Client Support Specialist 2 | On site | Ortigas

Connext Global Solutions Inc; Eastern Manila District; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night differential 25%

Perfect attendance bonus

Life insurance

HMO Insurance

Great company culture

Job summary

Connext Global Solutions Inc is seeking a Client Support Specialist 2 to provide technical and operational support to clients using financial technology platforms in a fast-paced environment. The role focuses on building strong relationships with international clients through responsive communication and effective issue resolution.

You will troubleshoot platform issues, guide clients on features, and coordinate with internal teams to ensure timely resolutions.

Qualifications

• Minimum of three (3) years of experience in client-facing technical support or a similar role.
• Experience using any CRM or ticketing systems.

Responsibilities

• Serve as a primary point of contact for international clients and respond to daily platform-related inquiries.
• Provide guidance to clients on platform features, functionality, and processes.
• Troubleshoot client issues and identify appropriate solutions or escalation paths.
• Prioritize and manage client requests based on urgency and business impact.
• Maintain accurate documentation of client interactions, issues, actions taken, and resolutions in the CRM/ticketing system.
• Explain technical concepts and solutions clearly to non-technical clients.

Skills

Client-facing experience

CRM usage

Technical support

Job description

Req ID: 5030
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Client Support Specialist 2 who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential

• Perfect Attendance Bonus

• Competitive compensation

• Life insurance

• HMO Insurance

• Great company culture

What is the job?

The Client Support Specialist 2 is responsible in providing technical and operational support to clients using financial technology platforms.

Responsibilities:

• Serve as a primary point of contact for international clients and respond to daily platform-related inquiries.
• Provide guidance to clients on platform features, functionality, and processes.
• Troubleshoot client issues and identify appropriate solutions or escalation paths.
• Prioritize and manage client requests based on urgency and business impact.
• Maintain accurate documentation of client interactions, issues, actions taken, and resolutions in the CRM/ticketing system.
• Ensure client concerns are addressed promptly and professionally.
• Monitor platform performance and system activity using available monitoring tools.
• Investigate system issues and collaborate with internal technical teams to identify root causes and resolutions.
• Track and document bugs, system issues, and other technical concerns through appropriate ticketing or collaboration tools.
• Support testing and validation of new platform functionality, fixes, and enhancements.
• Identify recurring issues and opportunities to improve platform processes and client support.
• Build strong relationships with clients through responsive and effective communication.
• Explain technical concepts and solutions clearly to non-technical clients.
• Work closely with internal teams to ensure client issues are resolved efficiently.
• Identify opportunities to improve processes, workflows, and overall client experience.
• Follow company policies, procedures, and established support practices.

Qualifications:

• Minimum of three (3) years of experience in client-facing technical support or a similar role.
• Experience using any CRM or ticketing systems.