Associate Operations Manager

Connext; Davao City; Presencial; PHP 600 000 - 900 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Quarterly bonus

Life insurance

HMO coverage

Good culture

Merit increase

Mid-year bonus

Promotion path

Resumo da oferta

Connext in Davao is seeking an Associate Operations Manager to join our growing BPO team. You will work with the senior management to ensure efficient delivery of services to our clients, oversee day-to-day operations, manage staff, and implement process improvements.

This role emphasizes coaching, staffing, performance optimization, and continuous improvement to sustain high-quality client outcomes in a dynamic environment.

Qualificações

• At least one year of experience in people management or leadership role in ANY INDUSTRY.
• Has managed a team of at least 10 team members.
• Experience talking to and assisting customers or clients, whether they are individuals or representatives from another company (Business- to-business or business-to-consumer setting).
• Must have stable employment history.

Responsabilidades

• Co-manages (with client) employees in assigned account or cluster. focusing on time, attendance, and task performance.
• Ensures the optimization of team efforts to deliver client satisfaction on a consistent basis.
• Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Accomplishes staffing objectives by supporting the recruiting, selecting, orienting, and training process.
• Coaches and counselors assigned employees, recognizing, awarding, and taking disciplinary actions when needed.
• Maintains professional and technical knowledge by tracking emerging trends in BPO operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Develops and builds a culture of continuous performance improvement

Conhecimentos

People management

Team leadership

Customer interaction

Staff training

Descrição da oferta de emprego

Connext is a dedicated team of business process outsourcing experts and innovators with experience supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are looking for an Associate Operations Manager to join our growing team in Davao

What's in it for you?

• Competitive compensation
• Quarterly Performance Bonus
• Life insurance starts on the 1st day
• HMO Insurance starts on the 1st day
• Great company culture
• Annual Merit Increase (terms apply)
• Mid-Year Bonus (terms apply)
• Promotion to Operations Manager (terms apply)

What is the job?

The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients. This role involves overseeing day-to-day operations, managing staff, implementing process improvements, and contributing to the overall success of the organization.

Responsibilities:

• Co-manages (with client) employees in assigned account or cluster. focusing on time, attendance, and task performance.
• Ensures the optimization of team efforts to deliver client satisfaction on a consistent basis.
• Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Accomplishes staffing objectives by supporting the recruiting, selecting, orienting, and training process.
• Coaches and counselors assigned employees, recognizing, awarding, and taking disciplinary actions when needed.
• Maintains professional and technical knowledge by tracking emerging trends in BPO operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Develops and builds a culture of continuous performance improvement

Qualifications and Requirements:

• At least one (1) year of experience in people management or leadership role in ANY INDUSTRY.
• Has managed a team of at least 10 team members.
• Experience talking to and assisting customers or clients, whether they are individuals or representatives from another company (Business- to-business or business-to-consumer setting).
• Must have stable employment history.

Work Schedule:

Must be flexible with any shifts