Customer Support Specialist 3 | On site | Angeles

Connext Global Solutions Inc; Philippines; Sur place; PHP 279 000 - 446 000; Plein temps

Avantages offerts par ce poste

Night differential

Attendance bonus

Mid-year bonus

Competitive compensation

Life insurance

HMO

Great company culture

Résumé du poste

Connext Global Solutions Inc in the Philippines is seeking a Customer Support Specialist 3 to join our team serving a US-based client. You will provide technical, billing, and general support, ensuring high customer satisfaction and clear communication.

The ideal candidate has at least two years of customer service experience, a stable employment history, and a proactive approach to collaborating with internal teams to resolve issues quickly.

Qualifications

• Two years of customer service experience required.
• Stable employment history required.
• Experience supporting US-based clients is a plus.

Responsabilités

• Provide technical, billing, and general support to customers, ensuring satisfaction.
• Serve as liaison between departments to resolve issues.
• Follow issues through to completion with timely communication.
• Develop processes and recommendations to improve customer service.
• Track and analyze customer service issues and inform relevant teams.

Connaissances

Customer service

Technical support

Description du poste

Req ID: 5099

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Customer Support Specialist 3 who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential

• Perfect Attendance Bonus

• Mid-year Bonus!

• Competitive compensation

• Life insurance

• HMO Insurance

• Great company culture

What is the job?

The Customer Support Specialist 3 is responsible for providing exceptional technical, billing, and general support to our customers.

Responsibilities:

• Provide technical, billing, and general support to all customers, ensuring a high level of satisfaction.
• Serve as the liaison between multiple departments to find effective solutions to customer issues.
• Follow customer issues through to completion, ensuring timely resolutions and communication.
• Develop processes and bring recommendations to the management team to improve customer service.
• Track and analyze customer service issues, communicating recommendations and updates to all relevant departments.

Qualifications:

• At least two (2) years of experience in customer service.
• Must have a stable employment history.