Accounting Customer Support | Davao with 25% Night Diff

Connext Global Solutions Inc; Davao City; Sur place; PHP 279 000 - 391 000; Plein temps

Avantages offerts par ce poste

Night differential 25%

Perfect attendance bonus

Life insurance

HMO insurance

Great company culture

Résumé du poste

Connext is seeking an Accounting Customer Support specialist to assist U.S. client onboarding, invoicing, and ongoing account maintenance.

The role focuses on ensuring accurate data, portal activations, and timely invoice submissions across multiple systems. Ideal candidates have a background in accounting or business with audit exposure and at least two years in customer support or account management, ready to collaborate with Credit & Collections and internal teams in a fast‑paced BPO

Qualifications

• High School Diploma required with at least two years in customer support or related fields.
• Background in Accounting or Business with audit experience.

Responsabilités

• Manage onboarding and account setup activities for new customers.
• Maintain customer account information within internal systems and third-party platforms.
• Support vendor registration, portal activation, and punchout implementation.
• Track onboarding progress and ensure required documentation is completed.
• Manage e-invoicing setup and maintenance across portals.
• Research and resolve invoice submission failures and billing discrepancies.
• Submit invoices according to customer requirements.
• Collaborate with Credit & Collections on payment issues.
• Serve as a point of contact for customer requirements and inquiries.
• Maintain accurate records of customers, portal requirements, and documentation.
• Monitor communications and ensure compliance with processes.
• Provide support and training to internal teams on SFR requirements.
• Maintain trackers and SOPs.
• Audit and reconcile accounts bi-weekly.
• Identify opportunities to improve onboarding and invoicing workflows.

Connaissances

Customer support

Account management

Invoicing

Portal administration

Audit experience

Vendor coordination

Formation

High School Diploma

Outils

Internal systems

Third-party platforms

Description du poste

Req ID: 5101
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world‑class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an Accounting Customer Support who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential
• Perfect Attendance Bonus

• Competitive compensation
• Life insurance
• HMO Insurance
• Great company culture

What is the job?

The Account Services Specialist 2 is responsible in supporting the onboarding, maintenance, and operational success of Single Family Rental (SFR) customers and management companies.

Responsibilities:

• Manage onboarding and account setup activities for new Single Family Rental customers, account managers, and estimators.
• Maintain customer account information within internal systems and third‑party platforms.
• Support vendor registration, portal activation, and punchout implementation activities.
• Track onboarding progress and ensure required documentation is completed.
• Manage electronic invoicing (e-invoicing) setup and maintenance across customer portals.
• Research and resolve invoice submission failures, rejected invoices, and billing discrepancies.
• Submit invoices according to customer requirements and specifications.
• Collaborate with Credit & Collections teams regarding payment issues related to invoice submissions and portal activity.
• Serve as a point of contact for customer requirements, account updates, and operational inquiries.
• Maintain accurate records of SFR customers, portal requirements, and account documentation.
• Monitor customer communications and ensure compliance with customer‑specific processes.
• Provide support and training to internal teams regarding SFR customer requirements.
• Maintain customer trackers and operational documentation.
• Create and maintain SOPs and training materials.
• Audit and reconcile accounts on a bi‑weekly basis.
• Identify opportunities to improve onboarding and invoicing workflows.

Qualifications:

• High School Diploma required, with at least two (2) years of experience in customer support, account management, invoicing, portal administration, or related fields.
• Background in Accounting or Business, with audit experience, including internal audit or other audit‑related responsibilities.