IT Support & Reservations Specialist

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

Night differential

Job summary

J-K Network Services group. is seeking a customer service professional fluent in Cantonese with strong English to support ticket purchases, transfers, refunds, and related payment inquiries. This role follows a hybrid work setup in Pasig, combining onsite and work-from-home days under a shifting schedule.

The position targets candidates with customer service or BPO experience. Benefits include equipment, HMO, insurance, paid time off credits, sick/vacation leave, and government-m mandated

Qualifications

• Proficient in Cantonese and conversational English.
• Open to HS grads, undergrads, or bachelor's graduates in any field.
• Open to foreign nationals with permanent visa.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers; escalate when needed.
• Coordinate with internal teams for ticket resolution or escalation.
• Respond to inquiries about bookings, promos, and reservations via email and chat.
• Ensure requests are handled timely and appropriately.
• Manage reservations and cancellations of bookings.

Skills

Cantonese proficiency

English conversational fluency

Customer service experience

Sales experience

Education

High School graduate

Undergraduate

Bachelor's degree

Tools

MS Office

Internet navigation

Job description

J-K Network Services group. is seeking a customer service professional fluent in Cantonese with strong English to support ticket purchases, transfers, refunds, and related payment inquiries. This role follows a hybrid work setup in Pasig, combining onsite and work-from-home days under a shifting schedule.

The position targets candidates with customer service or BPO experience. Benefits include equipment, HMO, insurance, paid time off credits, sick/vacation leave, and government-m mandated