Cantonese-Speaking Support Specialist — Ticket & Booking

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits monthly

Sick leave/vacation leave

Govt. mandated benefits

Night differential 10%

Job summary

J-K Network Services group. is seeking a customer service professional in Pasig with Cantonese proficiency and English-based communication. The role supports ticketing, bookings, and payments in a hybrid setup, with a shifting schedule to cover multiple shifts.

Open to HS graduates or higher, including foreigners with appropriate visas. Experience in customer service or sales is advantageous, and the company emphasizes strong phone etiquette and computer fluency.

Qualifications

• Proficient in Cantonese and conversational in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any course.
• Open to Foreign Nationals with a permanent visa (if applicable).
• Experience in customer service and sales is a plus for this role.
• BPO industry experience is a plus; strong phone etiquette is essential.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delays, or invalid tickets.
• Support payment concerns and billing disputes.
• Assist with account access issues (login, verification, security).
• Manage complaints and coordinate with internal teams for resolution.
• Respond to inquiries about bookings, promos, and reservations via email and chat.
• Ensure requests are handled timely and accurately; manage reservations and cancellations.

Skills

Cantonese

English conversational

Customer service

MS Office

Internet navigation

Education

High School / Undergraduate / Bachelor’s degree (any course)

Tools

MS Office

Internet

Job description

J-K Network Services group. is seeking a customer service professional in Pasig with Cantonese proficiency and English-based communication. The role supports ticketing, bookings, and payments in a hybrid setup, with a shifting schedule to cover multiple shifts.

Open to HS graduates or higher, including foreigners with appropriate visas. Experience in customer service or sales is advantageous, and the company emphasizes strong phone etiquette and computer fluency.