IT Support Intern

First Circle; Manila; Hybrid; PHP 134,000 - 279,000; Part time

Benefits offered by this job

Hybrid setup

Catered lunches

Fitness allowance

Transportation allowance

Accommodation allowance

Job summary

First Circle is seeking a junior IT support-minded teammate in Manila. You will respond to requests, log tickets, and keep users updated on issue progress. You’ll troubleshoot common hardware and software problems and help with basic networking, VPN, and meeting room gear.

As a student-friendly role, you’ll prepare devices for new joiners, install approved apps, and assist with onboarding checklists. Prior experience isn’t required; coursework or clubs welcome.

Qualifications

• Pursuing a degree in Information Technology, Computer Science, Computer Engineering, or related field.
• Basic understanding of computer hardware, OS, and common software issues.
• Familiarity with macOS or Windows and productivity tools.
• Willingness to troubleshoot and ask for help when needed.
• Clear communication and patience when supporting colleagues.
• Attention to detail in following checklists and records.
• Good judgment with confidential information and company devices.

Responsibilities

• Respond to employee IT requests, record tickets, and update users on progress.
• Troubleshoot laptop, software, printer, monitor, and peripheral issues using guides.
• Assist with basic Wi‑Fi, VPN, and meeting room equipment checks, escalating unresolved issues.
• Prepare laptops for new joiners, install approved applications, and assist with onboarding checklists.
• Support equipment collection during offboarding and maintain device inventory.

Skills

Troubleshooting

Hardware basics

OS knowledge

Networking basics

Communication

Attention to detail

Data confidentiality

Education

Pursuing IT degree

Tools

Microsoft Office

Remote tools

Job description

Your Role

Here’s what you will be doing:

• Respond to employee IT requests, record tickets, and update users on progress.
• Troubleshoot common laptop, software, printer, monitor, and peripheral issues using established guides.
• Assist with basic Wi‑Fi, VPN, and meeting room equipment checks, escalating unresolved issues.
• Prepare laptops for new joiners, install approved applications, and assist with onboarding checklists.
• Support equipment collection during offboarding and maintain accurate device inventory and assignment records.
• Assist with routine account support where trained and authorized, following identity verification and approval procedures.
• Document common fixes, update setup guides, and support device management rollouts under supervision.

Handle company equipment and information responsibly, follow IT security procedures, and promptly report suspicious activity. Access approvals, security incidents, and system policy changes remain with responsible IT staff.

About You

The company is looking for candidates with the following qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Basic understanding of computer hardware, operating systems, and common software issues.
• Familiarity with macOS or Windows, productivity tools, and basic networking concepts.
• Practical approach to troubleshooting and willingness to ask for help when needed.
• Clear communication and patience when supporting colleagues with varying technical knowledge.
• Attention to detail when following checklists and maintaining records.
• Good judgment when handling confidential information and company devices.
• Previous employment experience is not required; relevant coursework, personal projects, school IT support, or technical club experience are welcome.

Compensation & Benefits

• Hands‑on experience and mentorship across the full IT function.
• Hybrid setup: 2 days return to office in BGC on scheduled office and event days, remote work otherwise.
• Free catered lunches, monthly fitness allowance, transportation and accommodation allowance, and more.
• Join a team with a deeply collaborative culture.