IT Support

Arbitrail MNL Inc.; Eastern Manila District; On-site; PHP 300,000 - 520,000; Full time

Job summary

Arbitrail MNL Inc. is seeking an IT Support professional to provide technical support, installation, maintenance, and troubleshooting for company equipment and network across multiple offices in the Philippines.

The role covers Windows and macOS environments, device deployment for new hires, user account management, and first-level application support, with onsite work in Makati and Ortigas and periodic travel to the Binmaley office.

Qualifications

• Bachelor's degree or equivalent work experience in IT
• 2+ years IT support, service desk or similar role
• Excellent English communication, written and verbal
• Ability to handle multiple requests and prioritize
• Knowledge of Windows and macOS, hardware, software, networking
• Experience in IT asset management, equipment deployment, inventory tracking and onboarding/offboarding
• Familiarity with device management and monitoring tools
• Strong analytical, problem-solving, organizational and customer service skills
• Willing to work onsite in Makati and Ortigas and travel to Binmaley as scheduled

Responsibilities

• Provide day-to-day IT support for hardware, software, OS and network connectivity
• Troubleshoot issues across Windows and macOS environments
• Set up, configure and deploy laptops and devices for new hires
• Manage user accounts, permissions and licenses
• Assess internet connectivity requirements and recommend providers and plans
• Improve network performance, reliability and security
• Provide first-level support for business applications and escalate complex issues
• Manage and update support tickets and communicate resolution progress

Skills

English communication

Windows/macOS

Multi-tasking

IT asset management

Device management tools

Customer service

Education

Bachelor's degree in IT/CS/CE or related field

Job description

About the role

The IT Support will provide technical support, installation, maintenance, and troubleshooting for the company's equipment, network infrastructure, and internet connectivity across the BDO, TOS, and Binmaley offices.

Key responsibilities

• Provide day-to-day IT support, including troubleshooting of hardware, software, operating systems, peripherals, printers, user accounts, and network connectivity.

• Diagnose and resolve technical issues across both Windows and macOS environments.

• Set up, configure, and deploy laptops and other devices for new hires, ensuring they are secure and ready for use.

• Manage user accounts, passwords, permissions, application licenses, and device access.

• Assess internet connectivity requirements and recommend suitable service providers, plans, and network solutions.

• Recommend improvements to network performance, reliability, and security.

• Provide first-level support for business applications and escalapte complex issues to the appropriate teams

• Manage and update support tickets while keeping users informed throughout the resolution process.

About you

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field, or equivalent relevant work experience.

• At least 2 years of experience in IT support, service desk, desktop support, or a similar role, preferably in a BPO or international work environment.

• Excellent verbal and written English communication skills, with the ability to provide technical assistance to users of varying technical abilities through in-person, phone, email, and remote support.

• Ability to handle multiple support requests, prioritize tasks, meet resolution timelines

• Knowledge of Windows and macOS operating systems, computer hardware, software, networking, and technical troubleshooting.

• Experience in IT asset management, equipment deployment, inventory tracking, and employee onboarding and offboarding.

• Familiarity with device management and monitoring tools

• Strong analytical, problem-solving, organizational, and customer service skills.

• Willing to work onsite in Makati and Ortigas and travel to the Binmaley office as scheduled.