IT Support Technician | On-Site Support | Up to ₱27K

Acquire Intelligence; Eastern Manila District; On-site; PHP 201,000 - 402,000; Full time

Benefits offered by this job

HMO coverage

Epic Yearly Kick-Off Parties

Value Awards

Internal promotions

14th Month Pay

Referral incentives

12 Vacation Leaves

12 Sick Leaves

Birthday Leave

Job summary

Acquire Intelligence is seeking an IT Support Technician to join our Ortigas-based team. You will be the first-line defender, resolving hardware and software issues and ensuring productivity across the organisation. Expect hands-on support for desktops, printers, and peripherals with a focus on service quality.

The role requires 2–3 years of experience, proficiency with Windows and macOS, and strong customer-facing skills. On-site work in Pasig and active collaboration with IT will be essential.

Qualifications

• 2–3 years of IT support/help desk experience.
• Strong knowledge of Windows and macOS troubleshooting.
• Proficient with Microsoft Office and common business apps.
• Solid networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with ticketing systems and IT service tools.

Responsibilities

• Provide first-line technical support via phone, email, and on-site.
• Diagnose and resolve hardware and software problems.
• Install, configure, and maintain software and OS per standards.
• Manage user accounts, passwords, and access permissions.
• Perform system maintenance, updates, and patches.
• Document tickets and resolutions in the IT ticketing system.
• Assist in deployment and provisioning of new IT equipment.
• Provide end-user training on apps and best practices.
• Collaborate with IT team on recurring issues and solutions.
• Ensure compliance with IT security policies and data protection.

Skills

Communication

Customer service

Problem solving

Multitasking

WindowsOS

macOSOS

Office 365

Networking basics

IT ticketing

Education

A+ Certification or equivalent

Tools

Windows OS

macOS

Active Directory

VPN technologies

Remote support tools

IT ticketing system

Job description

About the role

Acquire Intelligence is seeking an experienced IT Support Technician to join our growing technology support team. This is a full-time, on-site position based in Ortigas, Pasig City, Metro Manila. As an IT Support Technician, you will be the first line of defence in resolving technical issues for our organisation, ensuring our team remains productive and our systems operate smoothly. This role is strategically important as it directly impacts our operational efficiency and employee satisfaction. You will provide comprehensive technical support across our IT infrastructure, troubleshooting hardware and software issues while maintaining excellent customer service standards.

Key responsibilities

• Provide first-line technical support to end users via phone, email, and on-site assistance, responding promptly to IT issues and inquiries

• Diagnose and resolve hardware and software problems, including desktop computers, laptops, printers, and peripherals

• Install, configure, and maintain software applications and operating systems according to company standards

• Manage and monitor user accounts, password resets, and access permissions within the organisation's systems

• Perform regular system maintenance, updates, and patches to ensure optimal network and computer performance

• Document all support tickets and technical issues in the IT ticketing system, maintaining accurate records of resolutions and follow-ups

• Assist in the deployment and management of IT equipment, including setup and provisioning of new devices

• Provide technical training and guidance to end users on software applications and best practices for system use

• Collaborate with the IT team to identify recurring issues and contribute to the development of solutions and preventative measures

• Ensure compliance with IT security policies and data protection standards during all support activities

What we're looking for

• Proven experience as an IT Support Technician, Help Desk Technician, or similar role, ideally with 2-3 years of relevant experience

• Strong knowledge of Windows and macOS operating systems, including troubleshooting and system administration

• Proficiency with Microsoft Office Suite and experience supporting common business applications

• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and basic network troubleshooting

• Experience with ticketing systems and IT service management tools

• Excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and patient manner

• Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical issues

• Ability to multitask and manage multiple support requests whilst maintaining high-quality service standards

• A+ Certification or equivalent technical certification is highly desirable

• Familiarity with Active Directory, remote support tools, and VPN technologies is advantageous

• Excellent organisational and time management skills with the ability to work independently and as part of a team

Benefits

• HMO coverage for you and your family

• Epic Yearly Kick-Off Parties with major giveaways

• Recognition through our Value Awards

• Real career growth with internal promotions

• 14th Month Pay for employees who complete 5 years with us

• Generous referral incentives of up to ₱42,000 depending on the role

• 12 Vacation Leaves

• 12 Sick Leaves

• 1 Birthday Leave

About us

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

What are you waiting for? Come for a career, stay for the fun!