IT Support

SCE Consulting Inc.; Parañaque; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health & wellness initiatives

Professional development opportunities

Training programmes

Good work-life balance

Career advancement opportunities

Job summary

SCE Consulting Inc. in Paranaque City, Metro Manila, invites applications for an IT Support role. This full-time position provides frontline and secondary technical support to end-users, handling issues via phone, email, and remote access.

You will install, configure, and maintain computer systems, manage tickets, and assist with access control. Fresh graduates are welcome; knowledge of Windows/Mac and networking is essential.

Qualifications

• Diploma or degree in IT/CS or equivalent practical experience.
• 1–2 years IT support, help desk, or technical support experience.
• Fresh graduate is welcome to apply.
• Strong knowledge of Windows and/or Mac operating systems.
• Familiar with networking fundamentals and common tools.
• CompTIA A+ certification or equivalent preferred.

Responsibilities

• Provide first- and second-line support to end-users via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues promptly.
• Install, configure, and maintain computers, peripherals, and apps.
• Manage service desk tickets and document activities.
• Assist with user accounts, passwords, and access control.
• Perform routine system maintenance, updates, and patches.
• Monitor system performance and identify potential issues.
• Provide training and guidance on IT tools to users.
• Collaborate with IT team to escalate complex issues and resolve them.
• Ensure compliance with IT security policies and procedures.

Skills

Windows/macOS

Networking basics

IT service desk tools

Ticketing systems

Remote support tools

Cybersecurity basics

Communication skills

Customer service

Teamwork

Problem solving

Education

Diploma or certificate in IT/CS

Fresh graduate welcome

Tools

Remote support tools

Virtual Desktop Infrastructure

Job description

About us

SCE Consulting Inc. is a forward-thinking information and communication technology company dedicated to delivering innovative IT solutions and support services to organisations across various industries. We pride ourselves on our commitment to excellence, customer satisfaction, and fostering a collaborative work environment where our team members can grow and develop their careers. Our mission is to empower businesses through reliable, efficient, and cutting-edge technology support.

About the role

We are seeking a dedicated IT Support professional to join our team at our office in Tambo, Paranaque City, Metro Manila. This is a full-time position that plays a crucial role in ensuring the smooth operation of our clients' IT infrastructure and systems. As an IT Support specialist, you will be at the forefront of our technical service delivery, providing essential support to end-users and contributing to the overall success of our service offerings. This role is essential to maintaining high service standards and ensuring client satisfaction through responsive and effective technical assistance.

What you'll be doing

• Provide first-line and second-line technical support to end-users via phone, email, and remote access tools

• Troubleshoot and resolve hardware, software, and network-related issues in a timely manner

• Install, configure, and maintain computer systems, peripherals, and software applications

• Manage IT service desk tickets and maintain accurate documentation of all support activities

• Assist with user account management, password resets, and access control administration

• Perform routine system maintenance, updates, and security patches

• Monitor system performance and proactively identify potential issues

• Provide technical guidance and training to end-users on IT tools and best practices

• Collaborate with other IT team members to escal… complex issues and implement solutions

• Maintain compliance with IT security policies and procedures

What we're looking for

• Certificate or diploma in Information Technology, Computer Science, or a related field; or equivalent practical experience

• Proven experience in IT support, help desk, or technical support role for at least 1-2 years

• Fresh-Graduate is also welcome to apply

• Strong technical knowledge of Windows and/or Mac operating systems

• Proficiency with networking fundamentals and common networking troubleshooting tools

• Experience with IT service desk management tools and ticketing systems

• Excellent problem-solving skills and the ability to think logically through technical issues

• Strong communication skills with the ability to explain technical concepts to non-technical users

• Customer-focused mindset with a commitment to providing high-quality service

• Ability to work independently and as part of a team in a fast-paced environment

• CompTIA A+ certification or equivalent is preferred

• Experience with remote support tools and virtual desktop infrastructure is advantageous

• Knowledge of cybersecurity best practices and data protection principles is a plus

What we offer

SCE Consulting Inc. is committed to supporting the wellbeing and professional development of our employees. We offer competitive remuneration commensurate with experience and qualifications. Our comprehensive benefits package includes health and wellness initiatives, professional development opportunities, and training programmes to support your career growth. We foster an inclusive and collaborative workplace culture where your contributions are valued and recognised. We encourage a healthy work-life balance and provide a supportive environment where you can thrive both professionally and personally. Additionally, we offer opportunities for career advancement and skill development within our growing organisation.