Technical Support Specialist

Vertisystem; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Vertisystem Inc. in Metro Manila is seeking a Technical Support Specialist to provide hands-on IT help desk support for employees, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

This role involves onsite and remote support in a hybrid setup at BGC, handling incident logging via ServiceNow, assisting with network and conference room equipment, and coordinating with internal teams and vendors to resolve issues promptly.

Qualifications

• 2–4 years of IT support experience in corporate environments.
• Hands-on troubleshooting for laptops, desktops, printers, and mobile devices.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience with ServiceNow or similar ticketing systems.
• Good English communication and customer service skills.
• Ability to work independently and manage multiple requests.
• Willing to work in a hybrid setup at BGC with occasional shifts.

Responsibilities

• Provide technical support for laptops, desktops, printers, and mobile devices.
• Troubleshoot hardware, software, network, and M365 issues.
• Install, configure, deploy, and maintain PCs and IT devices.
• Manage IT assets, inventory, and device collection.
• Log and resolve incidents using ServiceNow or similar tools.
• Assist with network connectivity and video conferencing systems.
• Coordinate with internal IT teams and external vendors.
• Deliver timely, professional support to employees, including senior management.

Skills

IT Support

Windows OS

Microsoft 365

ServiceNow

Active Directory

Network troubleshooting

English communication

Independent worker

Tools

ServiceNow

Microsoft Intune

SCCM

Windows Deployment

Job description

About the role

We are looking for a Technical Support Specialist to provide technical assistance to employees and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware and software issues, providing onsite and remote support, managing IT equipment, and resolving technical concerns within agreed service levels.

Key responsibilities

• Provide technical support for laptops, desktops, printers, mobile devices, and other IT equipment.

• Troubleshoot hardware, software, network, and Microsoft 365-related issues.

• Install, configure, deploy, and maintain computers and other IT devices.

• Manage IT assets, including inventory, equipment tracking, and device collection.

• Log, monitor, and resolve incidents and service requests using ServiceNow or similar tools.

• Assist with network connectivity, meeting room equipment, and video conferencing systems.

• Coordinate with internal IT teams and external vendors to resolve technical issues.

• Provide timely and professional support to employees, including senior management.

About you

• At least 2-4 years of experience in IT Support, Service Desk, Helpdesk, or Deskside Support.

• Experience providing technical support in a corporate or enterprise environment.

• Hands-on experience troubleshooting laptops, desktops, printers, and other IT devices.

• Good working knowledge of Windows OS and Microsoft 365 applications.

• Familiarity with ServiceNow or other IT ticketing systems.

• Basic knowledge of Active Directory, Microsoft Intune, SCCM, and network troubleshooting.

• Good English communication and customer service skills.

• Ability to work independently and handle multiple support requests.

• Willing to work on a hybrid setup in BGC, with occasional shift or weekend support as needed.