Field Technical Support

South Asialink Finance Corporation; Cabanatuan; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Free accommodation

Transportation allowance (reimbursable

Training allowance

Job summary

South Asialink Finance Corporation is seeking a Technical Support Engineer to provide timely assistance for internal systems, hardware, and software. You will be the first line of defense for IT issues and will support end-users across the organization.

Responsibilities include diagnosing problems, installing OS and apps, handling tickets, and maintaining documentation. Willingness to do fieldwork and training in Ortigas is required; motorcycle pref.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 1–2 years experience in technical support, helpdesk, or IT operations.
• Willing to do fieldwork.
• Willing to train in Ortigas, Pasig for at least 2 weeks.
• Preferably with motorcycle.

Responsibilities

• Provide timely technical assistance for internal systems, hardware, and software.
• Diagnose and resolve hardware, software, and network problems.
• Respond to tickets, emails, and calls from internal users.
• Install and configure operating systems, applications, and devices.
• Perform routine system checks and updates.
• Assist with login issues and access requests.
• Maintain records of issues, solutions, and system configurations.
• Contribute to internal knowledge base and support documentation.
• Work with System Admin, System Support, Database Admin, Network Admin to escalate complex issues.
• Enforce security protocols and monitor for unauthorized access.
• Support data protection and backup procedures.
• Coordinate with departments to understand and support their tech needs.

Skills

Strong communication

Problem-solving

Attention to detail

Confidentiality awareness

Willingness to learn

Fieldwork readiness

Education

Bachelor’s degree in information technology, Computer Science, or a related field

Tools

Jira

ServiceNow

Remote desktop tools

Reporting platforms

Job description

JOB SUMMARY

To provide timely and effective technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization.

DUTIES AND RESPONSIBILITIES:

Issue Resolution

• Diagnose and resolve hardware, software, and network problems

• Respond to support tickets, emails, and calls from internal users

System Setup & Maintenance

• Install and configure operating systems, applications, and devices

• Perform routine system checks and updates

User Support

• Assist with login issues, password resets, and access requests

• Provide guidance on using internal tools and platforms

Documentation

• Maintain records of issues, solutions, and system configurations

• Contribute to internal knowledge base and support documentation

Collaboration

• Work with System Admin, System Support, Database Admin, Network Admin teams to **escalate** complex issues

• Coordinate with departments to understand and support their tech needs

Security & Compliance

• Enforce security protocols and monitor for unauthorized access

• Support data protection and backup procedures

Technical Skills Must have knowledge in:

• Printer troubleshooting (e.g., connectivity, driver issues, print queue errors)

• Basic networking (e.g., IP addressing, LAN/WAN concepts, ping/traceroute diagnostics)

• Windows operating systems (e.g., user profiles, system settings, updates, troubleshooting) Also familiar with:

• Active Directory and user account management

• Internal systems (e.g., HRIS, ERP)

• Ticketing platforms (e.g., Jira, ServiceNow)

• Remote desktop tools

Soft Skills

• Strong communication, problem-solving, attention to detail, confidentiality awareness, willingness to learn

Certifications

• Not required, but CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals are a plus

Work Environment

• Office-based may require occasional after-hours support

Tools Used

• Ticketing systems, internal databases, remote support tools, basic reporting platforms

JOB SPECIFICATIONS:

• Bachelor’s degree in information technology, Computer Science, or a related field

• 1 - 2 years experience in technical support, helpdesk, or IT operations; internship experience is a plus

• Willing to do fieldworks

• Preferably with motorcycle

• Willing to train in Ortigas, Pasig for at least 2 weeks.

Free accommodation, reimbursable transportation expenses, and training allowance will be provided during the training period at the Head Office