IT Support Engineer — Onsite Tech Troubleshooter & Growth

House of I.T; Philippines; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

SSS

PhilHealth

Pag-IBIG

13th Month

Medical Reimbursement

Paid Vacation Leave

Paid Sick Leave

Paid Paternity Leave

Bereavement Leave with Cash Assistance

Anniversary Leave with Cash Award

Merchandise for Regularization

Free Parking

Free Coffee

HMO

Dental Reimbursement

Gym Coverage

Educational Assistance

Referral Program

Salary Loan

Learning and Development

Performance Bonus & Rewards

Company Social Activities

Job summary

House of I.T is seeking an IT Support Engineer for our Clark unit. The role focuses on delivering technical email support, remote assistance, and troubleshooting for clients across Australasia, US and Europe.

Ideal candidates have a BS in IT/CS, basic networking experience, and are available to work onsite in Clark. The company offers extensive benefits and development opportunities as part of its IT services team.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• Knowledge of ticketing systems, networking and troubleshooting.
• Less than 1 year of relevant work experience.
• Available to work onsite in Clark, Philippines.

Responsibilities

• Provide email and remote technical support services.
• Resolve customer concerns on product technical aspects.
• Meet metrics and service level goals as defined by the client.
• Check Autotask queue for assigned tickets and acknowledge them.

Skills

Ticketing systems

Networking

Troubleshooting

Technical support

Onsite availability

Education

BS in IT / Computer Science / related

Job description

House of I.T is seeking an IT Support Engineer for our Clark unit. The role focuses on delivering technical email support, remote assistance, and troubleshooting for clients across Australasia, US and Europe.

Ideal candidates have a BS in IT/CS, basic networking experience, and are available to work onsite in Clark. The company offers extensive benefits and development opportunities as part of its IT services team.