IT Support Engineer Clark
House of I.T
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Benefits offered by this job
Job summary
House of I.T is seeking an IT Support Engineer for our Clark unit. The role focuses on delivering technical email support, remote assistance, and troubleshooting for clients across Australasia, US and Europe.
Ideal candidates have a BS in IT/CS, basic networking experience, and are available to work onsite in Clark. The company offers extensive benefits and development opportunities as part of its IT services team.
Qualifications
- Bachelor's degree in IT, CS, or related field.
- Knowledge of ticketing systems, networking and troubleshooting.
- Less than 1 year of relevant work experience.
- Available to work onsite in Clark, Philippines.
Responsibilities
- Provide email and remote technical support services.
- Resolve customer concerns on product technical aspects.
- Meet metrics and service level goals as defined by the client.
- Check Autotask queue for assigned tickets and acknowledge them.
Skills
Education
Job description
HOUSE OF I.T is an Australian I.T Company with clients across Australasia, US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development, implementation, and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup, and disaster recovery as well as internal projects to support our own growing business.
- A.S Online Consulting Inc.
- Total Back Office Solutions Inc.
- YAMES Holdings Inc.
- IT Direct Supply Inc.
- Must be a graduate of a BS in Information Technology, Computer Science, Information System or any related courses
- Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support
- With less than a year of relevant work experience
- Available to work onsite
- Provide email support for technical advisory and remote technical support services.
- Processes and resolves concerns and complaints of customers on technical aspects of the product.
- Ensures to meet goals set for all metrics as required by the Client
- Check designated queue in Autotask to see if a ticket has been assigned to you.
- Update ticket as soon as you work on it.
- Check pending tickets and make sure that it is completed within the specified Ticketing system.
- Make sure all troubleshooting steps are done and documented in Autotask for complete resolution
- SSS, Philhealth, and Pag-IBIG
- Use of the Company's Computer after shift
- 13th month pay
- Medical Reimbursement on First pay day
- Paid Vacation Leave
- Paid Sick Leave
- Paid Paternity Leave
- Paid Bereavement Leave with Cash Assistance
- Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service)
- Merchandize items for Regularization, Birthdays, and Anniversary Celebrants
- Free Parking
- Free Coffee
- Medical Insurance (HMO)
- Dental Reimbursement
- Gym Coverage
- Educational Assistance Benefit
- Referral Program
- Salary Loan
- Learning and Development
- Performance Bonus & Rewards
- Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.)
For more information about our company, visit our website: www.houseofit.com.au
1. NBI Clearance (Not Expired or Proof of Application) is REQUIRED upon Job Application.
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