IT Support Engineer Clark
House of I.T
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Benefits offered by this job
Job summary
House of I.T in Manila is looking for an IT Support Engineer to join our onsite team. The role requires a BS in IT/CS/ICT, familiarity with ticketing systems and networking, and a willingness to work a rotating schedule with minimal prior experience.
The successful candidate will handle email and remote technical support, resolve product-related issues, and follow defined ticketing processes in Autotask, ensuring timely and documented resolutions.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information and Communications Technology, or related fields.
- Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support.
- Less than a year of relevant work experience.
- Available to work onsite.
- Willing to accept a rotating schedule.
Responsibilities
- Provide email support for technical advisory and remote technical support services.
- Process and resolve concerns and complaints of customers on technical aspects of the product.
- Ensure to meet goals set for all metrics as required by the Client.
- Check the designated queue in Autotask to see if a ticket has been assigned to you.
- Update the ticket as soon as you work on it.
- Check pending tickets and make sure that it is completed within the specified Ticketing system.
- Make sure all troubleshooting steps are done and documented in Autotask for complete resolution.
Skills
Education
Tools
Job description
HOUSE OF I.T is an Australian I.T Company with clients across Australasia, the US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs, including IT development, implementation, and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup, and disaster recovery, as well as internal projects to support our own growing business.
- A.S Online Consulting Inc.
- Total Back Office Solutions Inc.
- YAMES Holdings Inc.
- IT Direct Supply Inc.
- Must be a graduate of a BS in Information Technology, Computer Science, Information and Communications Technology, or any related courses
- Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support
- With less than a year of relevant work experience
- Available to work onsite
- Willing to accept a rotating schedule
- Provide email support for technical advisory and remote technical support services.
- Processes and resolves concerns and complaints of customers on technical aspects of the product.
- Ensures to meet goals set for all metrics as required by the Client
- Check the designated queue in Autotask to see if a ticket has been assigned to you.
- Update the ticket as soon as you work on it.
- Check pending tickets and make sure that it is completed within the specified Ticketing system.
- Make sure all troubleshooting steps are done and documented in Autotask for complete resolution
- SSS, Philhealth, and Pag-IBIG
- Use of the Company's Computer after shift
- 13th-month pay
- Medical Reimbursement on First pay day
- Paid Vacation Leave
- Paid Sick Leave
- Paid Paternity Leave
- Paid Bereavement Leave with Cash Assistance
- Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service)
- Merchandize items for Regularization, Birthdays, and Anniversary Celebrants
- Free Parking
- Free Coffee
- Medical Insurance (HMO)
- Dental Reimbursement
- Gym Coverage
- Educational Assistance Benefit
- Referral Program
- Salary Loan
- Learning and Development
- Performance Bonus & Rewards
- Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.)
For more information about our company, visit our website: www.houseofit.com.au
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