IT Support Engineer — Onsite, Rotating Schedule

House of I.T; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

SSS

Philhealth

Pag-IBIG

13th-month pay

Medical Reimbursement

Paid Vacation Leave

Paid Sick Leave

Paid Paternity Leave

Bereavement Leave with Cash Assistance

Anniversary Leave & Cash award

Free Parking

Free Coffee

Health Insurance (HMO)

Dental Reimbursement

Gym Coverage

Educational Assistance

Referral Program

Salary Loan

Learning and Development

Performance Bonus

Team Social Activities

Job summary

House of I.T in Manila is looking for an IT Support Engineer to join our onsite team. The role requires a BS in IT/CS/ICT, familiarity with ticketing systems and networking, and a willingness to work a rotating schedule with minimal prior experience.

The successful candidate will handle email and remote technical support, resolve product-related issues, and follow defined ticketing processes in Autotask, ensuring timely and documented resolutions.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information and Communications Technology, or related fields.
• Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support.
• Less than a year of relevant work experience.
• Available to work onsite.
• Willing to accept a rotating schedule.

Responsibilities

• Provide email support for technical advisory and remote technical support services.
• Process and resolve concerns and complaints of customers on technical aspects of the product.
• Ensure to meet goals set for all metrics as required by the Client.
• Check the designated queue in Autotask to see if a ticket has been assigned to you.
• Update the ticket as soon as you work on it.
• Check pending tickets and make sure that it is completed within the specified Ticketing system.
• Make sure all troubleshooting steps are done and documented in Autotask for complete resolution.

Skills

Ticketing systems

Networking

Troubleshooting

Technical support

Onsite work

Education

BS in IT/CS/ICT

Tools

Autotask

Job description

House of I.T in Manila is looking for an IT Support Engineer to join our onsite team. The role requires a BS in IT/CS/ICT, familiarity with ticketing systems and networking, and a willingness to work a rotating schedule with minimal prior experience.

The successful candidate will handle email and remote technical support, resolve product-related issues, and follow defined ticketing processes in Autotask, ensuring timely and documented resolutions.