IT Support Engineer Clark

House of I.T; Manila; On-site; PHP 180,000 - 280,000; Full time

Benefits offered by this job

SSS

PhilHealth

Pag-IBIG

Company laptop after shift

13th month pay

Medical reimbursement

Paternity leave

Bereavement leave with cash assistance

Anniversary leave + cash award

Job summary

House of I.T is an Australian IT company with clients across Australasia, the US and Europe, operating from Manila. The role focuses on providing email and remote technical support, handling customer tickets, and ensuring timely resolutions with Autotask, while meeting service metrics.

Ideal candidates are fresh graduates in IT/CS/ICT, available to work onsite, and willing to rotate shifts. The company offers extensive benefits and development opportunities.

Qualifications

• Must be a graduate of a BS in Information Technology, Computer Science, Information and Communications Technology, or related courses.
• Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support.
• With less than a year of relevant work experience.
• Available to work onsite.
• Willing to accept a rotating schedule.

Responsibilities

• Provide email support for technical advisory and remote technical support services.
• Processes and resolves concerns and complaints of customers on technical aspects of the product.
• Ensures to meet goals set for all metrics as required by the Client.
• Check the designated queue in Autotask to see if a ticket has been assigned to you.
• Update the ticket as soon as you work on it.
• Check pending tickets and make sure that it is completed within the specified Ticketing system.
• Make sure all troubleshooting steps are done and documented in Autotask for complete resolution.

Skills

Ticketing systems

Networking

Technical support

On-site availability

Rotating schedule

Education

BS Information Technology

BS Computer Science

Information and Communications Technology

Tools

Autotask

Job description

HOUSE OF I.T is an Australian I.T Company with clients across Australasia, the US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs, including IT development, implementation, and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup, and disaster recovery, as well as internal projects to support our own growing business.

Check the House of I.T group of companies at:

• A.S Online Consulting Inc.
• Total Back Office Solutions Inc.
• YAMES Holdings Inc.
• IT Direct Supply Inc.

JOB QUALIFICATIONS

• Must be a graduate of a BS in Information Technology, Computer Science, Information and Communications Technology, or any related courses
• Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support
• With less than a year of relevant work experience
• Available to work onsite
• Willing to accept a rotating schedule

DUTIES AND RESPONSIBILITIES

• Provide email support for technical advisory and remote technical support services.
• Processes and resolves concerns and complaints of customers on technical aspects of the product.
• Ensures to meet goals set for all metrics as required by the Client
• Check the designated queue in Autotask to see if a ticket has been assigned to you.
• Update the ticket as soon as you work on it.
• Check pending tickets and make sure that it is completed within the specified Ticketing system.
• Make sure all troubleshooting steps are done and documented in Autotask for complete resolution

COMPANY BENEFITS/PERKS:

• SSS, Philhealth, and Pag-IBIG
• Use of the Company's Computer after shift
• 13th-month pay
• Medical Reimbursement on First pay day
• Paid Paternity Leave
• Paid Bereavement Leave with Cash Assistance
• Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service)
• Merchandize items for Regularization, Birthdays, and Anniversary Celebrants
• Free Parking
• Free Coffee
• Medical Insurance (HMO)
• Dental Reimbursement
• Educational Assistance Benefit
• Referral Program
• Salary Loan
• Learning and Development
• Performance Bonus & Rewards
• Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.)

For more information about our company, visit our website: www.houseofit.com.au

NOTE:

1. NBI Clearance (Not Expired or Proof of Application) is REQUIRED upon Job Application.