Onsite Helpdesk Trainer (Clark): Elevate IT Support

TASQ Staffing Solutions; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

TASQ Staffing Solutions in the Philippines is seeking a Helpdesk Trainer to deliver hands-on training for technical support agents at the Clark site. The role focuses on practical troubleshooting, OS issues, and customer interactions to raise service quality.

As an onsite trainer, you will partner with the Training account to design sessions, assess learner progress, and ensure new hires reach performance targets. IT graduates or current students with relevant background are encouraged to apply.

Qualifications

• Minimum 6 months in training or teaching-related tasks.
• IT graduate or currently in college with at least 2 years completed.
• Experience in hardware and software troubleshooting.
• Experience supporting a BPO environment.

Skills

Helpdesk background

OS troubleshooting

Microsoft products

BPO experience

Education

IT degree or pursuing studies

Job description

TASQ Staffing Solutions in the Philippines is seeking a Helpdesk Trainer to deliver hands-on training for technical support agents at the Clark site. The role focuses on practical troubleshooting, OS issues, and customer interactions to raise service quality.

As an onsite trainer, you will partner with the Training account to design sessions, assess learner progress, and ensure new hires reach performance targets. IT graduates or current students with relevant background are encouraged to apply.