IT Support Engineer — Growth, Perks & Day Shift (Eastwood)

TGT Global; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO Day 1

Daily meals

PTO 24 days

Annual appraisals

Overseas training

Referral programs

Job summary

TGT Global is hiring an IT Support Engineer to deliver comprehensive technical support for MSP partners and their clients in Eastwood, Manila. The role emphasizes incident resolution, ticketing, and effective communication with non-technical users.

You will troubleshoot Windows 11, AD/Office 365, and network issues, with a focus on timely problem solving, documentation, and teamwork in a Day Shift, on-site setting within a growing MSP team.

Qualifications

• Proficient in Active Directory and cloud services like O365.
• Strong Windows 11 knowledge and WAN/LAN basics.
• Excellent written and verbal communication for technical support.

Responsibilities

• Provide comprehensive technical support to MSP partners and clients.
• Address issues and service requests across devices, networks, and software.
• Monitor system alerts and proactively resolve incidents; document solutions.

Skills

Active Directory

O365/Cloud

Windows 11

WAN/LAN

PC hardware

Customer service

Onsite availability

Tools

Ticketing CRM

Job description

TGT Global is hiring an IT Support Engineer to deliver comprehensive technical support for MSP partners and their clients in Eastwood, Manila. The role emphasizes incident resolution, ticketing, and effective communication with non-technical users.

You will troubleshoot Windows 11, AD/Office 365, and network issues, with a focus on timely problem solving, documentation, and teamwork in a Day Shift, on-site setting within a growing MSP team.