Onsite IT Support Engineer — Free Meals & Night Shift

TGT Global

Taguig

On-site

PHP 360,000 - 600,000

Full time

14 days+

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Benefits offered by this job

HMO from Day 1

Dental coverage

Life insurance

24 PTOs

Annual appraisals

Awards

Job summary

TGT Global in Metro Manila is seeking an experienced IT Support Engineer to deliver comprehensive technical support to MSP partners and their clients. This role is onsite at BGC during night shift, handling incident management, system monitoring, and customer communications to ensure smooth operation of workstations, servers, and networks.

The ideal candidate has 3+ years in similar roles and hands-on experience with Active Directory, Microsoft 365, Fortinet Firewalls, and IT management

Qualifications

3+ years of required experience as an IT Support Engineer or similar technical support role
Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
Familiarity with IT monitoring tools and incident management systems
Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers
Strong problem-solving and decision-making skills
AMENABLE TO WORK ONSITE: BGC Night Shift

Responsibilities

Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
Additional general administration tasks
Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalated
Documentation and knowledge sharing
Communication with customers