Service Delivery Coordinator

TGT Global; Quezon City; In loco; PHP 300.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

HMO Day 1

Daily meals

PTO 24 days

Annual appraisals

Overseas training

Referral programs

Descrizione del lavoro

TGT Global is hiring an IT Support Engineer to deliver comprehensive technical support for MSP partners and their clients in Eastwood, Manila. The role emphasizes incident resolution, ticketing, and effective communication with non-technical users.

You will troubleshoot Windows 11, AD/Office 365, and network issues, with a focus on timely problem solving, documentation, and teamwork in a Day Shift, on-site setting within a growing MSP team.

Competenze

• Proficient in Active Directory and cloud services like O365.
• Strong Windows 11 knowledge and WAN/LAN basics.
• Excellent written and verbal communication for technical support.

Mansioni

• Provide comprehensive technical support to MSP partners and clients.
• Address issues and service requests across devices, networks, and software.
• Monitor system alerts and proactively resolve incidents; document solutions.

Conoscenze

Active Directory

O365/Cloud

Windows 11

WAN/LAN

PC hardware

Customer service

Onsite availability

Strumenti

Ticketing CRM

Descrizione del lavoro

POWER YOUR IT CAREER WITH A GROWING MSP TEAM!

Work with Microsoft 365, Active Directory, and modern IT environments while enjoying Day 1 HMO, free daily meals, and outstanding career growth opportunities.

Awesome perks await in #WeAreTGT: Eastwood!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in Eastwood (Day Shift!)

As an IT Support Engineer...

You’ll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

• More than 2+ years of required experience as a Customer Service or similar technical support role

• Knowledge in Ticketing CRM

• Basic Intermediate knowledge in Active Directory, O365 or any cloud services provider

• Strong desktop knowledge (Windows 11)

• Diagnose and rectify WAN and LAN issue, including ADSL based technologies

• Practical experience in PC hardware repairs is a advantage

• Ability to multi-task and adapt to change quickly

• Service awareness of all organizations key service for which support is being provided.

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

• Strong problem-solving and decision‑making skills.

• AMENABLE TO WORK ONSITE: Eastwood Day Shift

Your Impact Starts Here

Incident Management and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalant.

Other key responsibilities

• Documentation and knowledge sharing

• Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.