Service Delivery Coordinator - Built On IT

TGT Global; Quezon City; In loco; PHP 279.000 - 469.000; Tempo pieno

Vantaggi offerti da questo lavoro

HMO from Day 1

Free daily meals

24 PTOs (with conversion)

Overseas training

Descrizione del lavoro

TGT Global is hiring an IT Support Engineer to deliver comprehensive technical support for our MSP partners and their clients from our Eastwood office. You will handle incidents, troubleshoot devices and networks, and coordinate with teams to ensure service quality.

The ideal candidate has 2+ years in a customer service or technical role, solid knowledge of AD and Windows 11, and strong communication skills. This is an onsite, day-shift role in Eastwood City, Philippines.

Competenze

• 2+ years in a Customer Service or technical support role.
• Knowledge of Ticketing CRM systems.
• Basic to intermediate knowledge in Active Directory, O365 or similar cloud services.
• Strong desktop knowledge with Windows 11.
• Diagnose and rectify WAN and LAN issues, including ADSL-based technologies.
• Practical PC hardware repair experience is a plus.
• Ability to multi-task and adapt to change quickly.
• Excellent written and verbal communication skills.
• AMENABLE TO WORK ONSITE: Eastwood Day Shift.

Mansioni

• Provide comprehensive technical support to MSP partners and clients.
• Address incidents, service requests, and perform general administration tasks.
• Monitor and manage system alerts to prevent escalations.
• Document processes and share knowledge with the team.
• Communicate clearly with customers and internal teams.

Conoscenze

Customer service

Ticketing CRM

Active Directory

Windows 11

WAN/LAN troubleshooting

PC hardware repair

Communication skills

Problem-solving

Multitasking

Onsite availability

Strumenti

O365

Descrizione del lavoro

POWER YOUR IT CAREER WITH A GROWING MSP TEAM!

Work with Microsoft 365, Active Directory, and modern IT environments while enjoying Day 1 HMO, free daily meals, and outstanding career growth opportunities.

Awesome perks await in #WeAreTGT: Eastwood!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in Eastwood (Day Shift!)

As an IT Support Engineer...

You’ll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

• More than 2+ years of required experience as a Customer Service or similar technical support role

• Knowledge in Ticketing CRM

• Basic Intermediate knowledge in Active Directory, O365 or any cloud services provider

• Strong desktop knowledge (Windows 11)

• Diagnose and rectify WAN and LAN issue, including ADSL based technologies

• Practical experience in PC hardware repairs is a advantage

• Ability to multi-task and adapt to change quickly

• Service awareness of all organizations key service for which support is being provided.

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

• Strong problem-solving and decision-making skills.

• AMENABLE TO WORK ONSITE: Eastwood Day Shift

Your Impact Starts Here

Incident Management and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalated.

Other key responsibilities

• Documentation and knowledge sharing

• Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we’re building a workplace that puts people first.

Make the most of our 100% virtual recruitment.