IT Support Analyst – End-User & Server Infra Specialist

Lennor Group; Cavite City; On-site; PHP 559,000 - 669,000; Full time

Job summary

Lennor Metier Consulting, a DOLE-licensed headhunting agency in the Philippines, partners with a leading semiconductor manufacturer to hire an IT Support Analyst in Cavite. You will provide hardware, software, network and server support for end users and handle Level 2/3 infrastructure tasks as required.

The role requires hands-on experience with Windows OS, Active Directory, and Service Desk tools, reporting to the IT Manager and working onsite in Rosario, Cavite.

Qualifications

• Bachelor's degree in Information Technology field.
• 2 years of LAN, network, servers and PC experience.
• 1+ year experience with networking and Microsoft systems.
• 1 year supporting Active Directory and servers in production.
• Experience with ServiceNow Service Desk tool.
• Wired and wireless network design and implementation.
• Proficient with Microsoft Windows OS, Outlook, Office, AD (domain, DHCP), and end-user devices.
• Strong troubleshooting and problem-solving skills.
• Excellent English communication; customer-focused.

Responsibilities

• Receive, respond to, troubleshoot, and resolve IT issues for internal customers promptly.
• Log, monitor, escalate, resolve, and close incidents using the Service Desk system.
• Provide desktop and end-user support, including diagnostics and resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, and IT equipment.
• Deploy new PCs, manage PC roll-downs, and maintain IT asset records.
• Escalate advanced issues and collaborate with managers on priorities.
• Coordinate with IT vendors and Purchasing for procurement of equipment.
• Support users with onboarding, training, and manufacturing systems.

Skills

LAN

Network

Servers

PC experiences

Active Directory

Microsoft systems

ServiceNow

Wired/Wireless design

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Dell Servers

Cisco 9300 switches

VxRail

Nutanix

Job description

Lennor Metier Consulting, a DOLE-licensed headhunting agency in the Philippines, partners with a leading semiconductor manufacturer to hire an IT Support Analyst in Cavite. You will provide hardware, software, network and server support for end users and handle Level 2/3 infrastructure tasks as required.

The role requires hands-on experience with Windows OS, Active Directory, and Service Desk tools, reporting to the IT Manager and working onsite in Rosario, Cavite.