IT Support Analyst

Lennor Group; Cavite City; On-site; PHP 559,000 - 669,000; Full time

Job summary

Lennor Metier Consulting, a DOLE-licensed headhunting agency in the Philippines, partners with a leading semiconductor manufacturer to hire an IT Support Analyst in Cavite. You will provide hardware, software, network and server support for end users and handle Level 2/3 infrastructure tasks as required.

The role requires hands-on experience with Windows OS, Active Directory, and Service Desk tools, reporting to the IT Manager and working onsite in Rosario, Cavite.

Qualifications

• Bachelor's degree in Information Technology field.
• 2 years of LAN, network, servers and PC experience.
• 1+ year experience with networking and Microsoft systems.
• 1 year supporting Active Directory and servers in production.
• Experience with ServiceNow Service Desk tool.
• Wired and wireless network design and implementation.
• Proficient with Microsoft Windows OS, Outlook, Office, AD (domain, DHCP), and end-user devices.
• Strong troubleshooting and problem-solving skills.
• Excellent English communication; customer-focused.

Responsibilities

• Receive, respond to, troubleshoot, and resolve IT issues for internal customers promptly.
• Log, monitor, escalate, resolve, and close incidents using the Service Desk system.
• Provide desktop and end-user support, including diagnostics and resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, and IT equipment.
• Deploy new PCs, manage PC roll-downs, and maintain IT asset records.
• Escalate advanced issues and collaborate with managers on priorities.
• Coordinate with IT vendors and Purchasing for procurement of equipment.
• Support users with onboarding, training, and manufacturing systems.

Skills

LAN

Network

Servers

PC experiences

Active Directory

Microsoft systems

ServiceNow

Wired/Wireless design

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Dell Servers

Cisco 9300 switches

VxRail

Nutanix

Job description

Our brand,Lennor Metier Consulting,a DOLE-licensed headhunting and recruitment agency in the Philippines,is proud to partner with a leading manufacturer for semi-conductor technologies in their search for a IT Support Analyst based in Cavite.

Salary Range: ₱55,000

Work Setup: Onsite

Shift Schedule: Day Shift

Location: Rosario, Cavite

The Role

The IT Support Analyst provides comprehensive technical support for hardware, software, network,and server‑related issues encountered by end users. This role supports a wide range of IT assets,including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi‑Fiaccess, and other peripherals. The position also delivers Level 2 / Level 3 support for the company's infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly tothe IT Manager.

Your Responsibilities:

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in atimely and professional manner.
• Log, monitor, escalate, resolve, and close incidents and requests using the Service Desksystem.
• Provide desktop and end‑user support, including PC problem tracking, diagnostics, andcourteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, andrelated IT equipment.
• Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories,and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate withmanagers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation andprocurement of IT and network equipment.
• Support users with IT requirements, onboarding and training, manufacturing systems, andensure compliance with quality, safety, and organizational policies

What We're Looking For:

• Bachelor's degree in Information Technology Field
• With 2 years of LAN, Network, Servers and PC experiences..
• 1 year plus years experience working with both networking and Microsoft systems.
• 1 year supporting Active Directory and servers in a production environment.
• Experience in using Service Desk Tool such as ServiceNow.
• Wired and Wireless network design and implementation
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts &DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, andprinter/multifunction device configuration and troubleshooting.
• Skilled in ground‑up deployment, configuration, maintenance, and repair of laptops, desktops,and network-connected peripherals.
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to diagnose issueseffectively.
• Excellent English communication skills (oral and written), with a patient, customer‑focused, andservice‑oriented approach.
• Preferred (MCSE) MCITP or CCNA certification.

Ready to take the next step in your career? Submit your application now!

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime,we encourage you to followour LinkedIn pageto stay informed about future opportunities and company updates.