Junior IT End-User Support Technician

Conduent Incorporated; Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

Conduent Incorporated is seeking an IT End User Support Analyst I in the Philippines to provide onsite end-user support, install applications, and manage hardware and software deployments. You will work with local desktop teams, handle ticket queues, and escalate production outages as needed.

The role emphasizes following standardized procedures, guiding users, and delivering technical contributions with minimal supervision in a dynamic environment.

Qualifications

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• College or university degree required or equivalent work experience.
• Ability to complete work self-guided.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.

Responsibilities

• Provides onsite end-user support.
• Installs applications.
• Manages hardware/software installations and troubleshooting.
• Provides onsite smart hand support to other technical towers as needed.
• Installs and Configures new hardware.
• Manages site-level inventory.
• Manages ticket queue for local support requests.
• Escalates systems outages or problems that are impacting production.
• Leads local onsite desktop support members.
• Validates that tickets are being assigned and worked in appropriate timeframes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Conduent Incorporated is seeking an IT End User Support Analyst I in the Philippines to provide onsite end-user support, install applications, and manage hardware and software deployments. You will work with local desktop teams, handle ticket queues, and escalate production outages as needed.

The role emphasizes following standardized procedures, guiding users, and delivering technical contributions with minimal supervision in a dynamic environment.