IT Support & Infrastructure Analyst – Laguna

Lennor Group

Biñan

On-site

PHP 559,000 - 669,000

Full time

2 days ago

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Job summary

Lennor Metier Consulting, a DOLE-licensed headhunting agency, partners with a leading semiconductor manufacturer to recruit an IT Support Analyst in Laguna. Onsite role with day shift, focusing on end-user hardware, software, and network support.

The successful candidate will handle Level 2/3 support for IT infrastructure, manage incidents using ServiceNow, and coordinate with IT vendors for procurement. Strong English communication and MCSE/CCNA preferred.

Qualifications

Bachelor's degree in Information Technology is required.
2 years of LAN, Network, Servers and PC experience.
1+ year experience with networking and Microsoft systems.
1+ year supporting Active Directory and servers in production.
Experience with Service Desk tools such as ServiceNow.
Wired and wireless network design and implementation.
Proficient with Windows OS, Outlook, Office, and AD (domain accounts & DHCP).
MCSE/MCITP or CCNA certification preferred.

Responsibilities

Receive, respond to, troubleshoot, and resolve IT issues for internal customers.
Log, monitor, and close incidents using the Service Desk system.
Provide desktop and end-user support and diagnostics.
Install, configure, update, and maintain software, PCs, printers, switches, servers.
Deploy new PCs and manage asset inventories.
Escalate complex issues to appropriate teams and coordinate with vendors.
Coordinate procurement of IT equipment with Purchasing.
Support onboarding, training, and compliance with policies.