IT Support Analyst - Laguna

Lennor Group; Biñan; On-site; PHP 559,000 - 669,000; Full time

Job summary

Lennor Metier Consulting, a DOLE-licensed headhunting agency, partners with a leading semiconductor manufacturer to recruit an IT Support Analyst in Laguna. Onsite role with day shift, focusing on end-user hardware, software, and network support.

The successful candidate will handle Level 2/3 support for IT infrastructure, manage incidents using ServiceNow, and coordinate with IT vendors for procurement. Strong English communication and MCSE/CCNA preferred.

Qualifications

• Bachelor's degree in Information Technology is required.
• 2 years of LAN, Network, Servers and PC experience.
• 1+ year experience with networking and Microsoft systems.
• 1+ year supporting Active Directory and servers in production.
• Experience with Service Desk tools such as ServiceNow.
• Wired and wireless network design and implementation.
• Proficient with Windows OS, Outlook, Office, and AD (domain accounts & DHCP).
• MCSE/MCITP or CCNA certification preferred.

Responsibilities

• Receive, respond to, troubleshoot, and resolve IT issues for internal customers.
• Log, monitor, and close incidents using the Service Desk system.
• Provide desktop and end-user support and diagnostics.
• Install, configure, update, and maintain software, PCs, printers, switches, servers.
• Deploy new PCs and manage asset inventories.
• Escalate complex issues to appropriate teams and coordinate with vendors.
• Coordinate procurement of IT equipment with Purchasing.
• Support onboarding, training, and compliance with policies.

Skills

LAN & Network exp

Windows Server & AD

ServiceNow

Network design & impl

Troubleshooting & analytics

Desktop support

English communication

Vendor coordination

Onsite IT hardware

Education

Bachelors in Information Technology

Tools

Dell Servers

Cisco 9300 switches

Nutanix

VxRail

Printers & scanners

VOIP Cisco

DHCP

Job description

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a leading manufacturer for semi-conductor technologies in their search for a IT Support Analyst based in Laguna.

Salary Range: ₱55,000

Work Setup: Onsite

Shift Schedule: Day Shift

Location: Laguna Technopark

The Role

The IT Support Analyst provides comprehensive technical support for hardware, software, network, and server‑related issues encountered by end users. This role supports a wide range of IT assets, including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi‑Fi access, and other peripherals. The position also delivers Level 2 / Level 3 support for the company's infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly to the IT Manager.

Your Responsibilities

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
• Log, monitor, elevate, resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
• Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.

What We're Looking For

• Bachelor's degree in Information Technology Field
• With 2 years of LAN, Network, Servers and PC experiences..
• 1 year plus years experience working with both networking and Microsoft systems.
• 1 year supporting Active Directory and servers in a production environment.
• Experience in using Service Desk Tool such as ServiceNow.
• Wired and Wireless network design and implementation
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
• Skilled in ground‑up deployment, configuration, maintenance, and repair of laptops, desktops, and network-connected peripherals.
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to diagnose issues effectively.
• Excellent English communication skills (oral and written), with a patient, customer‑focused, and service‑oriented approach.
• Preferred (MCSE) MCITP or CCNA certification.