IT Support Analyst: End-User & Infrastructure Pro

Advanced Energy; Calamba; On-site; PHP 420,000 - 540,000; Full time

Job summary

Advanced Energy is seeking an IT Support Analyst in the Philippines to deliver comprehensive technical support for hardware, software, network, and server issues for internal users. You will handle desktop, laptop, and peripheral devices, and provide Level 2/3 support for AE Infrastructure.

The role requires a Bachelor's degree in Computer Science or IT, 2 years of LAN/Server experience, and strong knowledge of Windows OS, AD, and network equipment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or equivalent work experience.
• 2 years of LAN, Network, Servers and PC experiences.
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end-user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
• Skilled in ground-up deployment, configuration, maintenance, and repair of laptops, desktops, and network-connected peripherals.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose issues effectively.
• Excellent English communication skills (oral and written), with a patient, customer-focused, and service-oriented approach.

Responsibilities

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
• Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end-user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll-downs, and maintain accurate IT asset records, inventories, and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
• Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.

Skills

English communication

Analytical & troubleshooting

Customer-focused service

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Dell Servers

VxRail

Nutanix

Cisco 9300 switches

VOIP (Cisco)

Access points

Printers / multifunction devices

Active Directory

Service Now

Job description

Advanced Energy is seeking an IT Support Analyst in the Philippines to deliver comprehensive technical support for hardware, software, network, and server issues for internal users. You will handle desktop, laptop, and peripheral devices, and provide Level 2/3 support for AE Infrastructure.

The role requires a Bachelor's degree in Computer Science or IT, 2 years of LAN/Server experience, and strong knowledge of Windows OS, AD, and network equipment.