IT Support Specialist: End-User & Network Infrastructure

Advanced Energy Management Limited; Rosario; On-site; PHP 300,000 - 520,000; Full time

Job summary

Advanced Energy Industries, Inc. is seeking an IT Support Analyst to provide comprehensive technical support for hardware, software, network, and server issues for internal users. The role covers desktops, laptops, printers, mobile devices, and IT infrastructure, reporting to the IT Manager.

Responsibilities include incident management with Service Desk, asset management, vendor coordination, and user onboarding ensuring compliance with quality and safety policies.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or equivalent work experience.
• With 2 years of LAN, Network, Servers and PC experiences.
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.

Responsibilities

• Provide Level 2/3 IT support for hardware, software, network, and server issues encountered by end users.
• Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end-user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll-downs, and maintain accurate IT asset records, inventories, and loaner systems.

Skills

Windows OS

Active Directory

Network & Servers

Service Desk

MS Office

iOS/Android devices

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ServiceNow

Dell Servers

Cisco Networking

Job description

Advanced Energy Industries, Inc. is seeking an IT Support Analyst to provide comprehensive technical support for hardware, software, network, and server issues for internal users. The role covers desktops, laptops, printers, mobile devices, and IT infrastructure, reporting to the IT Manager.

Responsibilities include incident management with Service Desk, asset management, vendor coordination, and user onboarding ensuring compliance with quality and safety policies.