It Support Analyst

Advanced Energy; Calamba; On-site; PHP 420,000 - 540,000; Full time

Job summary

Advanced Energy is seeking an IT Support Analyst in the Philippines to deliver comprehensive technical support for hardware, software, network, and server issues for internal users. You will handle desktop, laptop, and peripheral devices, and provide Level 2/3 support for AE Infrastructure.

The role requires a Bachelor's degree in Computer Science or IT, 2 years of LAN/Server experience, and strong knowledge of Windows OS, AD, and network equipment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or equivalent work experience.
• 2 years of LAN, Network, Servers and PC experiences.
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end-user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
• Skilled in ground-up deployment, configuration, maintenance, and repair of laptops, desktops, and network-connected peripherals.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose issues effectively.
• Excellent English communication skills (oral and written), with a patient, customer-focused, and service-oriented approach.

Responsibilities

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
• Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end-user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll-downs, and maintain accurate IT asset records, inventories, and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
• Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.

Skills

English communication

Analytical & troubleshooting

Customer-focused service

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Dell Servers

VxRail

Nutanix

Cisco 9300 switches

VOIP (Cisco)

Access points

Printers / multifunction devices

Active Directory

Service Now

Job description

Job Description

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award‑winning technologies, and we value the talents and contributions of all Advanced Energys employees worldwide.

Job Summary

The IT Support Analyst provides comprehensive technical support for hardware, software, network, and server‑related issues encountered by end users. This role supports a wide range of IT assets, including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi‑Fi access, and other peripherals. The position also delivers Level 2/Level 3 support for AE Infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly to the IT Manager.

Key Responsibilities

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
• Log, monitor, escal... resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
• Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.

Qualifications

• Bachelors degree in Computer Science, Information Technology or equivalent work experience.
• With 2 years of LAN, Network, Servers and PC experiences.
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
• Skilled in ground‑up deployment, configuration, maintenance, and repair of laptops, desktops, and network‑connected peripherals.
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to diagnose issues effectively.
• Excellent English communication skills (oral and written), with a patient, customer‑focused, and service‑oriented approach.

Preferred Qualifications

• Preferred (MCSE)MCITP or CCNA certification.
• 1 year plus years experience working with both networking and Micorosoft systems.
• 1 year supporting Active Directory and servers in a production environment.
• Experience in using Srvice Desk Tool such as Service Now.
• Wired and Wireless network design and implementation

Compensation

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market‑based base pay, an annual pay‑for‑performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Equal Employment Opportunity (EEO)

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.