IT Specialist - Store Support (Rockwell) (Seasonal)

Robinsons Supermarket; Makati; Vor Ort; PHP 279.000 - 446.400; Vollzeit

Zusammenfassung

Robinsons Supermarket is seeking an IT Support Specialist to provide on-site or remote assistance for store and distribution center operations. You will analyse and resolve application, hardware, and network issues within service levels and ensure proper configurations.

The role involves asset assessments, upgrades, POS support, and conducting field work across multiple stores nationwide to maintain optimal system performance.

Qualifikationen

• Bachelors in IT/CS/CE or related field.
• 1 year experience in troubleshooting hardware and networks.
• POS support experience is an advantage.
• Able to explain technical concepts clearly to end users.

Aufgaben

• Analyze and resolve application, hardware, and network concerns within service levels.
• Provide on-site support for store activities and ensure proper hardware and system configurations.
• Assess IT assets and recommend upgrades or replacements.
• Install and configure standard hardware/software for stores and DCs.
• Provide correct store sales files to processing teams when postings fail.
• Perform regular system and network maintenance and propose enhancements.

Kenntnisse

Troubleshooting

Hardware maintenance

Network maintenance

End-user communication

Ausbildung

Bachelor's degree in IT/CS/CE

Jobbeschreibung

Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.

Job Description

• Analyzes and resolves application, hardware, and network concerns within the expected service levels and endorses out of scope concerns to the appropriate resolving team.
• Delivers on-site assistance and support for various store activities such as inventory counting and offsite selling, ensuring that the proper hardware and system configurations are provided.
• Conducts comprehensive assessments of IT assets, identifying outdated or malfunctioning units and providing recommendations for upgrades or replacements.
• Installs and configures the standard hardware and software applications for the stores and distribution centers, ensuring optimal system performance.
• Provides the correct store sales file to the sales processing team in cases of failed posting due to corrupted or missing files.
• Conducts regular system and network maintenance activities, proactively recommending solutions to enhance overall system output and performance.

Job Qualifications

• Possesses a bachelors degree in a relevant field such as Information Technology, Computer Science, Computer Engineering, or any other related discipline.
• Preferably with at least 1 year of experience in troubleshooting and maintenance of hardware and network installations. With POS Support experience is an advantage
• Can explain technical concepts in a clear and understandable manner to end users.
• Willing to do field work in different stores across the country.