IT Specialist

Robinsons Supermarket Corporation; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Life Insurance

Retirement Plan

Job summary

A leading retail company in Quezon City is looking for an IT Specialist to provide on-site assistance and support for hardware, software, and network issues. The ideal candidate will have a bachelor's degree in Information Technology or a related field and at least one year of experience in troubleshooting. Responsibilities include analyzing IT problems, installing systems, and maintaining network performance, with opportunities to work in various stores across the Philippines. Government-mandated benefits such as life insurance and a retirement plan are provided.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• At least 1 year of experience in hardware and network troubleshooting.
• Ability to explain technical concepts simply to users.

Responsibilities

• Analyze and resolve application, hardware, and network issues.
• Provide on-site support during store activities.
• Assess IT assets for upgrades or replacements.
• Install and configure hardware and software.
• Assist sales processing with correct files.
• Conduct regular maintenance for systems and networks.

Skills

Troubleshooting

Technical communication

Field work readiness

Education

Bachelor's degree in Information Technology or related field

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

IT Specialist

Job Summary

Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.

Responsibilities

• Analyzes and resolves application, hardware, and network concerns within the expected service levels and endorses out of scope concerns to the appropriate resolving team.
• Delivers on-site assistance and support for various store activities such as inventory counting and offsite selling, ensuring that the proper hardware and system configurations are provided.
• Conducts comprehensive assessments of IT assets, identifying outdated or malfunctioning units and providing recommendations for upgrades or replacements.
• Installs and configures the standard hardware and software applications for the stores and distribution centers, ensuring optimal system performance.
• Provides the correct store sales file to the sales processing team in cases of failed posting due to corrupted or missing files.
• Conducts regular system and network maintenance activities, proactively recommending solutions to enhance overall system output and performance.

Qualifications

• Possesses a bachelor’s degree in a relevant field such as Information Technology, Computer Science, Computer Engineering, or any other related discipline.
• Preferably with at least 1 year of experience in troubleshooting and maintenance of hardware and network installations.
• With POS Support experience is an advantage
• Can explain technical concepts in a clear and understandable manner to end users.
• Willing to do field work in different stores across the country.

Government Mandated Benefits

• Life Insurance
• Retirement Plan