IT Specialist - Store Support (Lipa) (Seasonal)

Robinsons Supermarket; Batangas City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Robinsons Supermarket in the Philippines seeks an IT Support Specialist to provide on-site or remote assistance for store and DC operations. You will troubleshoot and resolve IT issues, install hardware/software, and support inventory activities across multiple stores.

The role requires a bachelor's degree in IT/CS/CE, 1+ year of hardware/network troubleshooting, and the ability to explain technical concepts clearly to end users. Field work across the country is expected.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related discipline.
• Preferably 1 year of experience troubleshooting and maintaining hardware and network installations. POS support is an advantage.
• Able to explain technical concepts clearly to end users.
• Willing to do field work across stores nationwide.

Responsibilities

• Analyze and resolve application, hardware, and network concerns within SLA; endorse out-of-scope issues to the appropriate resolving team.
• Provide on-site support for store activities such as inventory and offsite selling, ensuring proper hardware and system configurations.
• Assess IT assets to identify outdated or malfunctioning units and recommend upgrades or replacements.
• Install and configure standard hardware and software applications for stores and distribution centers, ensuring optimal system performance.
• Provide correct store sales files to the sales processing team if postings fail due to corrupted or missing files.
• Conduct regular system and network maintenance and proactively recommend improvements.

Skills

Troubleshooting

Technical communication

Field support

POS support

Education

Bachelor's degree in IT / CS / CE

Job description

Job Summary

Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.

Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.

Job Description

• Analyzes and resolves application, hardware, and network concerns within the expected service levels and endorses out of scope concerns to the appropriate resolving team.
• Delivers on-site assistance and support for various store activities such as inventory counting and offsite selling, ensuring that the proper hardware and system configurations are provided.
• Conducts comprehensive assessments of IT assets, identifying outdated or malfunctioning units and providing recommendations for upgrades or replacements.
• Installs and configures the standard hardware and software applications for the stores and distribution centers, ensuring optimal system performance.
• Provides the correct store sales file to the sales processing team in cases of failed posting due to corrupted or missing files.
• Conducts regular system and network maintenance activities, proactively recommending solutions to enhance overall system output and performance.

Job Qualifications

• Possesses a bachelor's degree in a relevant field such as Information Technology, Computer Science, Computer Engineering, or any other related discipline.
• Preferably with at least 1 year of experience in troubleshooting and maintenance of hardware and network installations. With POS Support experience is an advantage
• Can explain technical concepts in a clear and understandable manner to end users.
• Willing to do field work in different stores across the country.