IT Field Specialist - POS, CCTV & Payments Support

SM Retail Inc.

Pasay

On-site

PHP 223,000 - 357,000

Full time

4 days ago

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Job summary

SM Retail Inc. is seeking an IT Support Specialist for mall branch operations as the single point of contact for IT services.

You will ensure data integrity across store systems, including POS, bills payment, and treasury applications, and provide assistance with configuration and troubleshooting of Store Systems. You will help install and configure IT systems and devices (POS terminals, workstations, servers, CCTV), resolve tickets within SLA, and advise on hardware needs to sustain

Qualifications

Degree holder of any computer-related course.
At least two-year relevant work experience.
A process improvement mindset
Proficiency in installing and configuring CCTV systems, including cameras, cabling, and associated hardware.
Knowledge on POS systems is an advantage.

Responsibilities

Assists in the installation and configuration of IT systems and devices such as Point-of-sales (POS) terminal, user workstation, servers, and CCTV camera.
Resolves tickets representing user-generated service requests or errors, within the approved Service Level Agreement (SLA).
Provides technical assistance to the end-users to maintain productivity.
Consults with users to determine appropriate hardware needs and makes recommendations.
Keeps up to date on technical and soft skills advancement by attending trainings and workshops.