IT Technical Support Staff

Icarus Fast One; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions provider in Quezon City is seeking an IT Technical Support Staff to assist users and manage hardware, software, and network issues. The role requires 1-3 years of experience in IT support, proficiency in troubleshooting technical issues, and strong communication skills. Candidates should have a Bachelor's Degree in Information Technology or a related field, and be prepared for on-site support. This full-time position offers the opportunity to work in a dynamic environment.

Qualifications

• 1–3 years of experience in IT support or technical troubleshooting.
• Proficient in diagnosing and resolving issues related to hardware, software, and networks.
• Knowledge of network management and security protocols.

Responsibilities

• Provide first-level support and escalate complex issues to senior IT staff.
• Install, configure, and maintain IT equipment.
• Monitor network and system performance.
• Ensure antivirus software and security patches are current.

Skills

Troubleshooting hardware issues

Resolving software problems

Network management

Strong communication skills

Attention to detail

Education

Bachelor’s Degree in Information Technology or related field

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

IT Technical Support Staff

Read Before Applying

Please ensure that you meet the qualifications and requirements listed below before submitting your application. Incomplete applications or those not meeting the criteria may not be considered.

About the Role

We are seeking a dedicated IT Technical Support Staff to provide timely assistance to users and ensure the smooth operation of the company’s hardware, software, and network systems. The role involves troubleshooting IT issues, maintaining system reliability, and supporting on‑site or field operations when needed. The ideal candidate is proactive, detail‑oriented, and capable of communicating technical solutions clearly while working both independently and as part of a team.

Key Responsibilities

Help Desk Support

• Respond to user inquiries and provide assistance via phone, email, or in person.
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Provide first‑level support and escalate complex issues to senior IT staff when necessary.

Hardware and Software Installation

• Install, configure, and maintain computers, printers, and other IT equipment.
• Set up new user accounts, workstations, software, and network connections.
• Ensure all devices and applications are functioning properly.

Troubleshooting and Issue Resolution

• Diagnose and fix operating system errors, application crashes, and connectivity issues.
• Provide step‑by‑step assistance to users for common technical problems.
• Work with other IT staff to resolve advanced or recurring technical issues.

Network and System Monitoring

• Monitor network and system performance to ensure stable and efficient operations.
• Identify vulnerabilities or potential issues and report them to IT management.
• Assist in configuring and maintaining network connections and equipment.

Maintenance and Upkeep

• Perform regular system updates, patching, and hardware maintenance.
• Ensure antivirus software and security patches are current.
• Assist with data backup processes and ensure data protection measures are in place.

User Training and Documentation

• Provide basic training to employees on software, tools, and company systems.
• Create and maintain user‑friendly guides, FAQs, and instruction materials.
• Help staff adapt to new IT tools and technologies.

Inventory and Asset Management

• Maintain an updated inventory of IT equipment and software licenses.
• Track hardware assets and recommend replacements or upgrades as needed.

System Security and Compliance

• Support the implementation of IT security policies and best practices.
• Promote secure password management and system usage.
• Report any potential security risks or incidents immediately to management.

Documentation and Reporting

• Record all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain reports to identify patterns and recurring technical issues.
• Work closely with system analysts, network administrators, and other IT staff.
• Assist in deploying new IT systems and updating existing infrastructure.

Required Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or technical troubleshooting.
• Proficient in diagnosing and resolving issues related to hardware, software, and networks.
• Knowledge of network management and security protocols.
• Strong communication skills with the ability to explain technical matters to non‑technical users.
• Flexible and willing to provide onsite or field support when required.
• Strong attention to detail, proactive mindset, and problem‑solving attitude.

If you are invited for an onsite interview, please bring the following:

• Xerox copy of a valid ID (front and back) with 3 signatures
• Updated resume
• Ballpen
• NBI Clearance/Police Clearance

Type: Full-time