IT Service Desk Specialist — Quick-Response Tech Support

Gratitude Philippines; Mandaluyong; On-site; PHP 334,800 - 446,400; Full time

Job summary

A technology service provider in Mandaluyong is seeking an IT Support Specialist. This role involves acting as the first point of contact for IT service-related queries and providing technical support for hardware and software issues. Ideal candidates will hold a Bachelor’s degree in Computer Science, have 3-5 years of experience, and possess excellent problem-solving and communication skills. The position may require occasional work outside regular hours to resolve urgent issues.

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 3-5 years of relevant experience in an IT support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the first point of contact for all IT service-related queries and issues.
• Provide technical support for hardware and software problems.
• Collaborate with IT team to improve service delivery.

Skills

Problem-solving

Attention to detail

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Computer Science or related field

Job description

A technology service provider in Mandaluyong is seeking an IT Support Specialist. This role involves acting as the first point of contact for IT service-related queries and providing technical support for hardware and software issues. Ideal candidates will hold a Bachelor’s degree in Computer Science, have 3-5 years of experience, and possess excellent problem-solving and communication skills. The position may require occasional work outside regular hours to resolve urgent issues.