IT Service Desk Specialist — Flexible Hours

Strategic Networks, Inc.; Laguna; On-site; PHP 200,000 - 260,000; Full time

Job summary

A technology support company in Laguna, Philippines is seeking candidates for a technical support role. The successful candidate will work in a call-center environment to provide assistance with hardware and software issues. Responsibilities include ensuring customer satisfaction and maintaining accurate records. A Bachelor's degree and related experience are preferred. Candidates should have strong communication skills and the ability to work flexible hours.

Qualifications

• Preferably with work related experience in a technical support role.
• Good communication skills essential for customer interaction.
• Willingness to travel as needed for the job.

Responsibilities

• Provide technical support for hardware and software issues.
• Drive customer satisfaction through service excellence.
• Prepare daily, weekly, and monthly reports.

Skills

Technical support

Good communication skills

Problem-solving

Customer service

Education

Bachelor's Degree

Job description

A technology support company in Laguna, Philippines is seeking candidates for a technical support role. The successful candidate will work in a call-center environment to provide assistance with hardware and software issues. Responsibilities include ensuring customer satisfaction and maintaining accurate records. A Bachelor's degree and related experience are preferred. Candidates should have strong communication skills and the ability to work flexible hours.