Frontline IT Service Desk Specialist

Recruitify_HR; Manila; On-site; PHP 446,400 - 502,200; Full time

Job summary

An IT recruitment agency in Manila seeks a tech support expert to provide first-line support for IT-related issues and manage service requests effectively. Candidates should possess a Bachelor's degree in Computer Science or a related field, along with 3–5 years of experience in IT support. Strong problem-solving abilities and communication skills are essential for this role, which offers a competitive package up to 45K.

Qualifications

• 35 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Maintain documentation for all service desk activities.
• Assist in the training of users on software and hardware configurations.
• Collaborate with other IT teams to improve service delivery.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Excellent communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in a related field

Job description

An IT recruitment agency in Manila seeks a tech support expert to provide first-line support for IT-related issues and manage service requests effectively. Candidates should possess a Bachelor's degree in Computer Science or a related field, along with 3–5 years of experience in IT support. Strong problem-solving abilities and communication skills are essential for this role, which offers a competitive package up to 45K.