IT Service Desk /Open for IT fresh graduate/CALAMBA CITY

Strategic Networks, Inc.; Laguna; On-site; PHP 200,000 - 260,000; Full time

Job summary

A technology support company in Laguna, Philippines is seeking candidates for a technical support role. The successful candidate will work in a call-center environment to provide assistance with hardware and software issues. Responsibilities include ensuring customer satisfaction and maintaining accurate records. A Bachelor's degree and related experience are preferred. Candidates should have strong communication skills and the ability to work flexible hours.

Qualifications

• Preferably with work related experience in a technical support role.
• Good communication skills essential for customer interaction.
• Willingness to travel as needed for the job.

Responsibilities

• Provide technical support for hardware and software issues.
• Drive customer satisfaction through service excellence.
• Prepare daily, weekly, and monthly reports.
• Escalate issues promptly and professionally.
• Prepare daily, weekly, and monthly reports.
• Assist engineers and coordinate team efforts.
• Drive customer satisfaction through service excellence.
• Maintain equipment operational by following procedures.
• Travel to client sites as needed.
• Support hardware and software issues.
• Ensure proper documentation of issues.

Skills

Technical support

Good communication skills

Problem-solving

Customer service

Education

Bachelor's Degree

Job description

Responsibilities

• Primarily work in a call-center type of work environment.
• Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
• Ability to work flexible hour/s or flexible shift
• Determines requirements and/or root cause of technical issues by working with end-user.
• Answers inquiries by clarifying issues; researching, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers.
• Fulfils requests by clarifying desired information; researching, locating and providing information.
• Maintains client database by entering information.
• Keeps equipment operational by following established procedures; reporting
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Ensure customer calls are properly logged for continuous improvement.
• Learn to be proficient in service and repair of all systems (current, new and updates).
• Prepare needed daily, weekly and monthly reports.
• Handles a team or group of engineers
• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

Qualifications

• Preferably with work related experience
• With good communication skills
• Willing to travel going to work
• Graduate of Bachelor's Degree
• Can start ASAP