IT Service Desk / Open for IT Fresh Grad / BGC, Taguig

Strategic Networks, Inc.; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Health & Wellness Insurance

Work-Life Balance

Hybrid work model

Job summary

A technology services company in Taguig is seeking IT Service Desk professionals to provide technical support in a hybrid work environment. Responsibilities include troubleshooting hardware and software issues and maintaining customer satisfaction. Candidates should be willing to work on a shifting schedule and can start immediately.

Qualifications

• Willing to work in BGC, Taguig.
• Willing to work on shifting schedule.
• Can start ASAP.

Responsibilities

• Provide technical support over the phone, email, onsite and/or remote.
• Determine requirements and/or root cause of technical issues.
• Ensure customer satisfaction through service excellence.
• Prepare daily, weekly and monthly reports on service desk activities.
• Escalate issues promptly and maintain high customer satisfaction.
• Lead a team or group of engineers as needed.

Skills

Remote Tools

Hardware Troubleshooting

Software Troubleshooting

Network Troubleshooting

Education

Diploma / Fresh Graduate

Job description

IT Service Desk / Open for IT Fresh Grad / BGC, Taguig

Strategic Networks, Inc.

Hybrid - Taguig Fresh Graduate/Student Diploma Full-time

Job Description

Insurance Health & Wellness

Work-Life Balance

Work from Home

Responsibilities

• Primarily work in a call-center type of work environment.
• Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
• Ability to work flexible hour/s or flexible shift.
• Determine requirements and/or root cause of technical issues by working with end-user.
• Answer inquiries by clarifying issues; researching, and providing information.
• Resolve problems by clarifying issues; researching and exploring answers.
• Fulfill requests by clarifying desired information; researching, locating and providing information.
• Maintain client database by entering information.
• Keep equipment operational by following established procedures; reporting.
• Ensure escalation situations are managed and corrected quickly and professionally.
• Drive customer satisfaction through service excellence.
• Ensure customer calls are properly logged for continuous improvement.
• Learn to be proficient in service and repair of all systems (current, new and updates).
• Prepare needed daily, weekly and monthly reports.
• Handle a team or group of engineers.
• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

Qualifications & Preferences

• Willing to work in BGC, Taguig
• Willing to work on shifting schedule
• Can start ASAP

Ticket Management and Troubleshooting

Remote Tools, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting

Location

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