IT Assoc Tech Service Desk Analyst

Jocson College Inc.; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Job summary

Jocson College Inc. in Mandaluyong City, Philippines, seeks an IT Service Desk Analyst to provide first-line technical support via phone and other media. The role handles basic installation, operation, and usage inquiries, with escalation for complex issues to Remote/Field Engineering.

Fresh graduates are welcome to apply and grow in a service-oriented IT environment. The ideal candidate will have basic networking knowledge, strong customer service, and English language skills, with

Qualifications

• Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.
• Education, training, and/or relevant IT experience in Information Technology service delivery.
• Relevant IT qualifications to a tertiary level.

Responsibilities

• Provide the first-line of post-sales telephone and media technical support for customers and/or employees.
• Answer basic questions about installation, operation, configuration, and usage of assigned products.
• Apply basic diagnostic techniques to identify problems and recommend solutions for common failures.
• Escalate complex problems to Remote Support Engineering staff or Field Engineering.
• Monitor installed systems, identify problems, and take corrective action; resolve technical issues.
• Install and configure software, print drivers, utilities, etc. for workstations and networks.
• Troubleshoot all IT issues including software, hardware, and networking.

Skills

Customer Service

Basic Computer troubleshooting

Computer Knowledge

Education

Bachelor's/College Degree

High School Diploma

Post Graduate Diploma / Master's Degree

Professional License

Senior High School Diploma

Some College

TESDA / Technical / Vocational Certificate

Engineering (Computer)

Tools

MS Office

MS Exchange

MS Windows networks

Job description

National Capital Region (NCR), Mandaluyong City

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology, Engineering (Computer).
• Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.
• Required skill(s): Customer Service, Basic Computer troubleshooting, Computer Knowledge.
• Required language(s): English, Filipino.

Responsibilities

Job Profile: IT Service Desk Analyst

Location:Mandaluyong City, Philippines.

Citizenship:Only Filipino citizens are eligible to apply.

Work Experience:Any Fresher, including College pass-out Fresher, Undergraduate Fresher, High School Degree freshers, or Graduate freshers, is eligible to apply.

Job Description:

• Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers.
• Monitor installed systems, identify problems, and take corrective action. Identify, manage, upscale, and resolve technical issues.
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.

Key Responsibilities:

• 1st Level telephone and other media contact support
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
• Act as a single point of contact on incidents and problems logged
• Understand various media sources that interface with the Service Desk
• Support multiple clients through customer service professionalism and insight

Qualifications:

• High School diploma (associate's degree, professional certification(s), or license preferred),
• Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery. Relevant IT qualifications to a tertiary level.

Key Skills: Any Freshers can apply.

• Knowledge of MS Office, MS Exchange, and MS Windows networks.
• Languages: English and the local languages of the countries it supports.

Additional Info

• Location: Mandaluyong City, National Capital Region (NCR).