IT Service Desk - Calamba City -6months to 1yr exp

Strategic Networks, Inc.; Laguna; On-site; PHP 172,645 - 206,794; Part time

Job summary

A leading technology service provider in Laguna is looking for a Technical Support Specialist to assist customers with hardware and software issues. The ideal candidate has at least 1 year of relevant experience and is willing to work flexible hours. Responsibilities include providing technical support, maintaining customer satisfaction, and managing a team of engineers. The position offers a monthly salary of ₱17,000 and an immediate start.

Qualifications

• 1 year of relevant work experience required for this role.
• This job requires an immediate start.
• Looking for candidates who are available to work anytime.

Responsibilities

• Provide technical support over the phone, email, onsite and/or remote.
• Drive customer satisfaction through service excellence.
• Handles a team or group of engineers.

Skills

Technical support

Customer service

Problem-solving

Job description

Responsibilities

• Work location: CIP1, Canlubang Calamba City
• Primarily work in a call-center type of work environment.
• Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
• Ability to work flexible hour/s or flexible shift
• Determines requirements and/or root cause of technical issues by working with end-user.
• Answers inquiries by clarifying issues; researching, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers.
• Fulfills requests by clarifying desired information; researching, locating and providing information.
• Maintains client database by entering information.
• Keeps equipment operational by following established procedures; reporting
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Ensure customer calls are properly logged for continuous improvement.
• Learn to be proficient in service and repair of all systems (current, new and updates).
• Prepare needed daily, weekly and monthly reports.
• Handles a team or group of engineers
• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

Qualifications

• 1 year of relevant work experience required for this role
• Expected salary: ₱17,000 per month
• Casual/Temporary hours
• Looking for candidates who are available to work anytime
• Working rights required for this role
• This job requires an immediate start