Application Support (Helpdesk)

Indra Philippines, Inc.; Bulacan; On-site; PHP 223,000 - 379,000; Full time

Job summary

Indra Philippines, Inc. in Bulacan is seeking a qualified IT Helpdesk professional to support the Toll Collection System. The role requires responding promptly to requests, diagnosing issues, and guiding users on system actions.

Fresh graduates are welcome, with on-site work in Guiguinto/Bulacan and possible 24/7 shifts. The ideal candidate has a bachelor’s degree and at least one year in technical support, plus working knowledge of software/hardware and SQL.

Qualifications

• Bachelors degree required.
• At least 1 year of technical support or IT service desk experience.
• Working knowledge of software, hardware, and related equipment.
• Willing to work non-traditional schedules and holidays.
• Open for fresh graduates.

Responsibilities

• Responds on-time to Toll Collection System requests for technical assistance via in person, phone, chat, or email.
• Conducts initial investigation on new and recurring TCS issues.
• Diagnose and resolve hardware and software issues.
• Log all helpdesk interactions.
• Advise end user on the appropriate action in the system.

Skills

Technical support

Troubleshooting

SQL knowledge

Communication

Education

Bachelor's degree

Tools

OTRS Ticketing System

Helpdesk software

Job description

Key Responsibilities:

• TCS Application Support Duties and Responsibilities

• Responds on-time to Toll Collection System requests for technical assistance either in person via OTRS Ticketing System phone chat or email.Conducts initial investigation on the new and recurring TCS issues.

• Identifies and escalates situations requiring urgent attention.

• Diagnose and resolves technical hardware and software issues.

• Tracks and routes problems and requests and document resolutions.

• Reviews and updates knowledge-based documents for TCS issues resolution references when applicable.

• Advise end user on the appropriate action that should be performed in the system.

• Log all helpdesk interactions

• Redirect issues to the involved resource

• Willing to be assigned in Sta. Rita Bulacan preferably residing in Bulacan.

Qualifications:

• Bachelors degree

• With at least one year or more technical support or IT Service Desk experience

• Working knowledge of fundamental operations of relevant software, hardware and other equipment

• Experienced researching, analyzing and interpreting automated system problems

• Related experience and training in troubleshooting and providing help desk support

• Knowledgeable in SQL is a plus.

• Can work with minimum supervision

• Willing to work non-traditional schedules, weekdays off, and holidays.

OPEN FOR FRESH GRADUATES. Must be willing to report onsite in Guiguinto, Bulacan. Must be open for a 24/7 shifting schedule.